rooftop18403 said:
Does anyone have strong feelings about Villa Montez. I've been many times with groups over the years and always thought it was overrated. Then last week, for another birthday dinner, they brought out the wrong order to a girl in our party and when she asked for a remake the server declined to remake her food. Then when asked to speak to manger the server came back and said the mgr wouldn't be coming out tonight. I was to shocked to even be mad.
Villa is one of our favorite places. The food is not texmex, so don't go hoping for that.
I'm shocked by the manager issue, that is crazy. Its obviously locally owned and not uncommon to have one of the owners come by and check on you.
I'm not a Karen, but I'd call back and ask to speak with someone to let them know. Not for retribution, but a hospitality service entity needs to know when things like this happen (giving management the benefit of the doubt, even Sewell can produce a bad experience). They should comp you something as well.