*****OFFICIAL SPRINT & SERO FAQ*****

68,699 Views | 735 Replies | Last: 11 yr ago by Jetpilot86
devastor
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^
{
hahaha great job 5150 time!! Only thing I will add is to make sure you send in the Sprint $100 rebate as well. You got nothing to lose by sending it in. Make Sprint pay you for the phone....hehehe.

aggiestud the link works for me.

[This message has been edited by devastor (edited 5/12/2007 7:23p).]
Terk
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Update...

After two more phone calls....

I still paid $100 for the Q ($25 after the Kellogs rebate) but I got 1000 anytime minutes, unlimited mobile to mobile, unlimited nights and weekends starting at 7pm, unlimited PowerVision, and 5000 text messages (previously had unlimited for $8 but now 5000 for free. All of this for $40. But, my wife is a teacher so we get a 15% discount as well! So, all in all we will pay $34 before taxes for an unbelievable plan! Thanks again dev!

BTW I am a current sprint user so the first two rebates don't work for me right?

[This message has been edited by aggiestud (edited 5/12/2007 7:36p).]
McInnis 03
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WOah, what's up with the teacher discount, my wife teaches!
devastor
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aggiestud
Even if you are a current customer you can still use the rebates!!!
You are upgrading your phone therefore extending your contract. That is the only requirement. Send in the rebates!!! That will make the Q -$75!!!!
5150 Time
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The first rebate is no longer valid. Look at the find print and you have to buy the phone in March or April.
5150 Time
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The referral rebate is not valid for existing customers. I found that out today after being on the phone for 45 minutes. I did tell them that I was very unhappy that no reps could tell me that at first, and I got a 25 dollar credit. I love being nasty and in control on the phone when I don't get my way. Either way, thanks big D for the help.
Terk
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Are you referring to the $25 referral credit from dev?

[This message has been edited by aggiestud (edited 5/13/2007 10:18p).]
Terk
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McInnis,

Ask for the State of Texas employee discount for higher education... or lower education depending on what your wife teaches. My wife is a high school chemistry teacher so it was higher education. Good luck.
McInnis 03
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Wow, they just changed their phone lineup on the SERO site, the Q is no longer on there. JUST IN TIME! WHEW!
5150 Time
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aggiestud;

Yes, the referral from Dev is supposed to be not available to existing customers.
AGEC2008
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whew is right. Good thing I did it when I did...So far I love it!
McInnis 03
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Just got done filling out rebates, now onto the waiting period!
Gig-Em2003
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Q's were backordered but they got a new shipment in today. I talked them into sending overnight so I'll get it tomorrow.

The wife and I have been playing around with her new UpStage and it's a pretty unique little phone. So far she likes it.
Furlock Bones
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i got the Q. the gf got the upstage. it's a pretty cool phone. but, i think the novelty would wear off pretty quick for me. i have an ipod for tunes.
Terk
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They claimed that they shipped out my Q today... do you think they really did? Since they just got them in today? They gave me a tracking number but it is not working yet.... I am sick of waiting already!!
Gig-Em2003
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my tracking number works - should get it by 3pm tomorrow
devastor
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**UPDATE**
I have updated the first post with the latest Rebate Offer just released from Sprint. Most
phones are still the same rebate amount.

However many phone has recently gone down in price on Sprint’s web site. For instance the
Moto Q is now $79.99! If you purchased a new phone within the last month, check to see if
the price you paid for your phone is higher what it is on the Sprint web site. If it is, call retentions and ask for the price difference! Yes this works, I did it for my Q and A900M phones on my plan. I got $150 back!!

Also about the Moto Q, Treo, and other phones not being available for SERO plans. I am currently trying to find out what I can about this. Rumor has it (only rumor) this is for a short period and has to do with backorders and could appear with the next month. I will keep you posted.
NICU Dad
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Dev,

My wife and I have been with Sprint for at least 10 years. About 2 years ago, my fire dept advertised a deal that Sprint offered business plans for any fire fighter that put us on, I think, the LA County Fire Dept business plan.

Anyway, it took 6 MONTHS to get the discount/billing squared away, and they actually turned the service off on my phone (piggy back to my wife’s as the primary).

Just as I was about to bail to Cingular, I stayed on by changing to an earlier N/W calling time, 50 more minutes, and no roaming…this was all supposed to cost me the same or less than what I paid before…

Lo and behold, they screwed up the bill again, and insteal of a ~$70 bill I got a $90 bill. I called in and complained, and they took off $15 by killing the wife’s vision service that she doesn’t use.

After reading over your thread, do you think Retention is the best line to call and tell them I’m a disgruntled customer to see what perks/incentives they give me to make me happy? Or should I look at getting the SERO account? We’ve only got 2 lines as of now with the following options:

550 shared minutes ($59.99)
PCS to PCS minutes free
N/W 7-7
No roaming
Power vision w/300 text messages on my phone (Samsung A900M) for $25 total

Thanks for the advice,


"Me fail english, that's unpossible!"
-Ralph Wiggam



[This message has been edited by Canon's Dad (edited 5/15/2007 4:38p).]
badbilly
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DEV (or anyone with experience) the first rebate you listed for the Q requires a data plan of 25 or higher. I have vision on both our phone at a discounted rate (thanks to your post). From your experience, since Sprint has vision not data plans and their highest plan is $25 would I qualify for the $100 rebate or just the $75 kellogg rebate?

[This message has been edited by badbilly (edited 5/16/2007 10:46a).]
devastor
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Canon’s Dad
What are you waiting for call Retentions right now! Definitely tell them that you are getting very frustrated with Sprint (explain your story) and you are to the point of deciding to cancel and go with another provider because of that. I am sure you can knock that $25 monthly price for vision and txt way down. Maybe even free! See if you can get 500 free txt messages and knock down the vision to like $5 a month. You can try to convert your family plan into two SERO account. If you want do to this definitely ask for this first and see what the Rep says. Many won’t to it, however a few lucky ones will. For the same price you get 500 mins more and FREE Powervision. Good luck!!

Badbilly
Sprint is making it harder to get rebates validated. It seems that always INVALIDATE the rebate. Then when you call they fix everything and even expedite your rebate. (Just making you do more work) This $25 data plan is a “new” requirement that I really haven’t seen if Sprint will regulate it. However what I would do is send in BOTH rebates anyways! Only thing you lose by sending it in is a stamp! If the rebates become invalid then lets see why and just call and start arguing and they will change it.

Also for future reference, the Kellogg rebate also states for phones $299 and above. The Q is a more than a $299 phone but of course you didn’t pay for $299 for it. They don’t care how much pay for it as long as retail is above $299. I am sure this will be the same for the data plan. Just as long as you have a data plan.
buildthehell02
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My Q bit the dust already. Woke up this morning and it's stuck on a bootloader screen. Took it to the Sprint store and they were going to replace it but couldn't because it came from Inphonics. I didn't get around to calling Inphonics before they closed tonight, but if I don't have a new phone in my hand by 10 am friday morning there's going to be hell to pay.
McInnis 03
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Mine is still working well, my only complaint is that IE has closed itself a few times, but I think that's a product of certain web pages having scripts that make it uncomfortable.
Jim01
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I really want to jump on this but I think I'll wait for a little while because of the soon to be released Blackberry 8830.

From the fact sheet it says that it will work with Sprint Powervision, so that leads me to believe it would work with this SERO plan and not have to pay for a Blackberry dataplan as well. Am I interpreting that correctly?

Fact Sheet: http://www2.sprint.com/mr/news_dtl.do?id=16300

Broadband section I am referring to:
quote:
Sprint Mobile Broadband: Where available experience broadband-like data speeds averaging up to 400-700 kbps and peak speeds up to 2.0 Mbps when accessing Sprint Power Vision services and content.
McInnis 03
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From what I've heard, if you want the blackberry services you have to pay for that extra, even on SERO. It comes with unlimited data but not the blackberry connect services.
Jim01
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What does "Blackberry Services" mean?

I just want to be able to surf the web and check my email online.

[This message has been edited by Jim01 (edited 5/17/2007 9:32a).]
devastor
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^
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Blackberry phones uses a different network than all other phones. It has its on propriety data service network. I am guessing this costs the cell phone providers more money to implement so blackberry data service costs more for the end user.

If you have a blackberry phone I am 95% positive you can ONLY use blackberry data plans. If you just want to check your e-mail and surf the web you can do that on any smartphone using the PowerVision $15 plan (which of course you can get it even cheaper, blackberry plans they won’t budge on.)


[This message has been edited by devastor (edited 5/17/2007 3:38p).]
devastor
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**UPDATE**
Treo and Moto Q is back on the SERO web site!! The Q is now only $79.99!!! Jump on it now!
Gig-Em2003
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They just gave me a $25 credit because I purchased mine for $99.
AGEC2008
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I just called and they wouldn't give it to me. They don't price match. Nothing ever comes easy...
badbilly
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Anyone have any feedback on the Q vs. the treo?
devastor
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**UPDATE**

Ladies and Gentlemen the best plan you could possibly get just got even better. For a limited time, it will now include FREE UNLIMITED TXT MESSAGES!! Yes Free and Unlimited in the same sentence.

Go to http://sprint.com/sero and it is all over the first page. If you already have a SERO plan start calling and e-mailing to get them to add to your account.

This Promotion ends on 06/30/07. I have added this to the first post as well.

[This message has been edited by devastor (edited 5/19/2007 1:53p).]
McInnis 03
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I'm on hold with them right now. I bet they say "no", that's been the theme with me so far!
DeangeloVickers
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I just got a a RAZR and Pink Sanyo (for the Mrs.) with unlimeted text for free.
Along with %15 off my bill

[This message has been edited by 12thmanClass01 (edited 5/19/2007 3:11p).]
McInnis 03
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Good luck with that Sanyo, ours sucked!
McInnis 03
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How'd you get 15% off?
 
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