atag said:

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Great question! It's one of the main reasons I love this company. For houston at least, they cut our open hours from 8am to 8pm. This was huge because it gives us 12 hours with no customers to get the store stocked up. This also protects our customers so that they dont see us with pallets of toilet paper on the floor and creating chaos as people were pulling them off as we were bringing them out. That also gives us a chance to buy things we need as well. Dont worry...limits apply to us as well . We are stocked up on store supplies for sanitation. The most important thing is we have a 1 800 number that if you or any partner feels the least bit sick, they isolate themselves and call the number and are then advised if they are allowed to stay or go home and quarantine themselves for 48 hours at least.

We have an emergency preparedness team that works year round that really killed it during Harvey, west explosions etc.

They treated us well after Harvey with extra pay, no punishment for days off, extra days off and honestly just a ton of recognition and appreciation. I expect the same after this. Our corporate team is very hands on. I'm sure that most are out in the stores bagging and running curbside and stocking shelves. Also, as a fun side note, scott is just as hilarious and goofy and nice in person as he is on the commercials....some of the things that man has said has had me rolling and he has never turned down a customer that wanted a picture....so if yall see him in the store, feel free to bother him for one because he loves that!

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Eliminatus said:

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Just saw the work email from a friend who works there. HEB CS (emphasis stressed on individual store decision) is getting in one last truck for bakery and then no mas. Specialty departments such as deli, bakery, etc have been directed to use up all stock, deep clean, then close down. Employees of those departments have been advised to use vacation days/beg other departments for hours.

Just an FYI for those who use those products.

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atag said:

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Yes that's true. Bakery deli and floral will go until they run out. My bakery manager thinks she will last 3 to 4 days.

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Big Al 1992 said:

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Thanks so much agtag and thanks to HEB. If you hit quote instead of reply in your responses we can see what questions you are answering.

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BenFiasco14 said:

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Bupkis said:

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Instacart shoppers and Curbside pickup loading up and clearing out the shelves. The people IN the store cannot get anything.

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Get with the times grandpa!

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Brad06ag said:

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PneumAg said:

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Capitol Ag said:

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TXTransplant said:

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atag said:

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Its strange....with Harvey the customers were amazing....it was Texans helping texans and publix helping heb and of course we returned the favor later....this is different. People are mad that we are limiting things and when we run out people are dubious as to if we enforced the limit. A little understanding goes a long way. Now there are also a lot of amazing wonderful customers out there too and those are the ones that make me happy to do what I do.

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People are nuts right now. I went to Trader Joe's first (it was on the way, and I wanted to get a couple of things that I can only get there). People shopping there were warning me about H-E-B. I even heard a story about how a couple of customers almost came to blows.

I decided to stop at HEB anyway, Because there were still a few more things I wanted to get, and it was crowded, and the shelves were bare, and I could tell everyone was on edge.

I seriously had to bite my tongue when I watched one woman take the last 6 packages of cream cheese.

I got in and out pretty fast considering how crowded it was.

And you are right - about 300 houses in my 'hood flooded during Harvey. Everyone was so amazing - including this HEB. This situation is totally different and so disappointing and frustrating. It's literally every man for himself.

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Unless she was making a massive casserole, wth does she need so much cream cheese? People are strange.

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I would have walked up to her, pointed right at her, and laughed out loud. That ***** deserves to be shamed.

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You people ever heard of cheese cake? Takes 2 pounds per cheesecake, that is 4 of those blocks. Not at all unheard of to make 2... Just saying I can see lots of reasons for that.

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Bobcat-Ag said:

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OldArmy71 said:

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Why in the world is HEB shutting down the bakery? A huge amount of the bread they sell is their own stuff. That is not helpful.

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I would imagine that it is because the product is handled by employees who could become sick. The prepackaged stuff has less potential risk. But what do I know.

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