Did a deal with Mac Haik via internet sales manager on a Lariat 4X4. He sent me the window sticker and it checked all the boxes - nav, 4x4, 36 gallon tank, no sunroof, etc.
Get to the dealership to do the deal. Everything was good. We drove the truck for a few miles around the neighborhood when I got there. Salesman was a good guy. Get to finance to do paperwork while they prep the truck for delivery - still had plastic on steering wheel, etc.
Paperwork is done and it's time to roll. Salesman and I get into the truck so he can connect my phone, show me how to use Bluetooth, navigation, etc., when all of a sudden the salesman is all like WTF - NOT AGAIN!
I was like - what?! Well, as it turns out, the window sticker was incorrect and the truck didn't have navigation. Said he had just gotten his ass chewed out the day prior by a customer for exact same thing happening on a mustang.
He goes to get Sales Manager involved to discuss what we can do. Sales Manager walks up to me and appears annoyed he has to talk to me. I was like, okay so now what? He points at the salesman and says it was he and my fault for not checking this during the test drive. Said we should have caught it then. I started getting grumpy. Asked him if I should have driven in 4-wheel drive or climbed under the truck to confirm it's got 4-wheel drive?? He just shrugged. Dealership was closed at this point, finance had left and I was alone without a way to get home. My wife grew up with Mac Haik's daughter so I flexed a little and we finally came to an agreement. I think nav was a $750 option so I had them double it and take it off the price of the truck. Had to go back up the next day to revise paperwork.
I occasionally check that sales manager's LinkedIn to see what he's up to and he's now selling home water filtration systems. I'm playing the long game here and hoping I run into that little cork soaker again some day.