YouBet said:
Aggie1391 said:
Just got the contract from EO. They put me in a 12 month plan at an average of 21 cents for 12 months. Meanwhile on power to choose, there are numerous plans that are less than that, for longer period.
I'm brand new to EO like literally in the last week, but they seem to have failed their customers in this current environment.
As others have said, I bet they are simply overwhelmed with new customers and maybe aren't scaled appropriately to handle the demand.
Its deeper than that. Energy Ogre's secret sauce was a marketplace that gave huge incentives to jump to new plans. Retail would compete for customers constantly and you'd win. They even boasted about having access to nonpublic options.
And its obvious now that Energy Ogre isnt large enough to dictate better terms for customers. And when the whole retail electricity space got shellacked by the winter storm this is their first opportunity to recoup some losses, the retail providers aren't letting anyone in on a deal.
So Energy Ogre looks like a dumb deal, and it is, in these environments. I can sign myself up for a terrible plan without having to pay $10 a month extra for the opportunity to do so.
I tried energy ogre for a week, told them to put me on a plan ASAP, and that their price to beat was 17.4 cents/kwh. After hearing nothing back from them, calling, getting pulled on hold for a long time, they then shared that they've got jack all and were going to quietly keep me on the same plan. I just cancelled and told them I can do better on my own. If and when prices come down, I'm sure I'll hear about it and be able to act quickly.
Another thing is that Energy Ogre will be quick to pounce on prices the second they drop. So be prepared for sitting through 20 cents a kilowatt hour for a few months, pay out the cancellation fee in a few months, and be put on something thats 17 cents a kilowatt hour. Its going to be a long time before your electricity prices really come down on Energy Ogre as you keep getting crushed with cancellation fees.