wessimo said:
Tavour shows my box has made it to Houston. I called Hackbarth to ask if I can come get it and the answer was no, because they haven't inventoried the shipment yet; they are supposed to email me tomorrow and maybe then I can pick it up. Why the heck is Tavour using this outfit?
not sure how many options there are for shipping beer since we have stupid laws/policies.
That said, the Hackbarth office in Austin was great, once the shipment actually made it here. Not sure the communication form Hackbarth back to Tavour is the best since Tavour is providing the updates, but hackbarth is shipping.
When I spoke to the manager at the Austin location, explained my situation (once covid settles down), where I work remote and travel for work, so I can't ship to a business. He told me to save his number in my phone can call him any time I had a box coming. He said he'd make sure it was set aside for me to come pick it up when I was back in town. He said if he was off that day, he'd call in to the office to make sure it was done.
He also mentioned that when they first started shipping for Tavour, shipments went to Dallas first for inventory. Said that it caused a couple more days of delay. He got tired of everyone calling asking where their beer was, so he called the powers that be and said, "if you want us to keep delivering to austin, you are going to have to send shipments straight to us."
Granted, my experience is based off one shipment. We'll see how future shipments go. Maybe I'll be in the "pissed off boat" soon too.