Got this email today. I did not add the bolds.
Subject: An update regarding your Tread+
Hi XpressAg09,
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Peloton is voluntarily extending the availability of the full refund for your Tread+ treadmill through November 6, 2023.We previously shared information about our voluntary recall of the Peloton Tread+ and subsequently rolled out Tread Lock to all connected units. This safety feature is a unique passcode that prevents inadvertent use of the treadmill by children and other unauthorized users, preventing accidental misuse.
In cooperation with the CPSC, we are also developing a rear guard solution that would help protect users against the risk of accidental pull-under at the back of the treadmill. Before implementing such a solution, the CPSC must first approve the rear guard as part of Peloton's voluntary recall. Currently, we do not have additional information about the timing for the availability of this possible rear guard solution for our Members.
That said, rest assured, Peloton is committed to the treadmill category, and we'll continue to provide our Members with amazing running, walking, and bootcamp experiences on world class equipment. We'll continue to offer motivating treadmill-based classes and, in fact, we just announced Camila Ramn as a new Tread instructor as well as several new features including splits in class, Just Run with Goals, and updated marathon training programming.
At Peloton, product safety will always be a top priority. Please remember to follow all safety instructions and keep children, pets, and objects away from treadmills at all times during use. Never provide your Tread Lock passcode to children or other unauthorized users and, after use, always remove and store the safety key away from the unit and out of the reach of children.
If you have any questions or need additional information, please contact our Support team toll free at
866-679-9129 between 6 AM - 12 AM ET, 7 days a week, or visit Peloton's
Support Page for recent updates on the Tread+ recall.
Barry McCarthy
CEO and President, Peloto