Ag83 said:
themissinglink said:
Ag83 said:
sushi94 said:
Who actually physically removed the man? Was it United Security? is there such a thing? Airport Security at United's request? TSA? Whoever made the decision to physically remove the man is in trouble in my opinion.
Apparently the police. One thing's for sure, as badly as United handled this, when the police show up and tell you too get off, you'd best do it. No chance he was going to win that battle.
I generally agree with you, but If I'm a doctor and taking a later flight could mean the death of a patient, I might refuse. I'm sure the doctor "needing to see patients" angle is played up on this incident, but United playing the "it's in our policy" card is not going to save face.
You can [try to] refuse all you want, but the police are not just going to say "ok" and walk away. They are going to use whatever force is necessary to remove you. And I find it hard to believe he couldn't make arrangements with the hospital to cover his absence - what if the flight had to be cancelled due to mechanical issues or weather?
I do not want to leave the impression that I am defending United here, or that the police didn't use excessive force (not sure on that). I've flown United exactly once in my whole life (and surprisingly had no issues/complaints) but I know their reputation and it seems well earned. I avoid them to the greatest extent possible which fortunately, for me anyway, isn't too difficult. But when the police show up and tell you to get off, you're going to be getting off one way or another whether you want to or not.
Do people really avoid a standard airline (not Spirit, Frontier or other low cost airlines) for their personal travel on purpose? I thought most just selected the easiest and/or cheapest route and flew that airline, which for most of us in Houston will be Southwest or United.
I've flown United for years (for business and personal) and had one bad experience, which was really a weather issue that shut down an entire airport. Their customer service isn't great, but it isn't the worst thing in the world either.