It's better than Budlight, but still not a good look. No where do they apologize ( "we were wrong, we should not have done this thing, we ask for your forgiveness") and instead only offer justifications. They make no amends for the damage done to the customer whose privacy they invaded. They admit that their prior policy was to turn over combinations to law enforcement without a subpoena requiring them to do so.
Bottom line, when you've screwed up this big, it's not enough to try just take a neutral stance going forward.
If they want to break even or come out ahead of this situation, they should:
- apologize
- state backdoor safe codes will be sent to customer upon request, all are wiped in 90 days
- offer any customer wishing a replacement lock will be sent one for free
- donate $100k to the legal fund of Nathan Earl Hughes