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First, we need to publish a more thorough list of posting policies. A more thorough list of policies would detail more clearly what is and is not acceptable on the forums. There is too much ambiguity in the current user agreement that lends itself to inconsistency (or, at the very least, perceived inconsistency). We will work on this new policy list.

Second, we need to improve our communication with posters regarding moderation issues. Even if it is an automated “canned” response as to the reason for a ban would be helpful. I’m still not on board with the penalty box, but maybe there is something in the middle that can implemented.

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