quote:
It's because they do not know how it is going to be coded. Docs don't code their own charts and front desk people don't know revenue cycle management and carrier agreements or charge master values. Because of a multitude of regulations, your bill will typically travel through 3-5 companies before ever reaching your doorstep. The process is so broken up so as to protect against fraud (one reason at least), that we don't receive first ins payment until about 30-45 days after your visit.
They don't tell you because in all honesty, they don't have a clue.
my son broke a finger and after the swelling did not go down for a few days I was worried it might need more than just a splint and bandage. So called his doctor....lets see, office visit, then send to imaging place, they send images to orthopedic, office visit to orthopedic to read x-rays and see my son. So we would have to visit 3 places and pay 3 different bills.
Call Urgent Clinic down the street "office visit is $59, finger x-ray is $39, no cost for the split". Took him over and was in/out in about 60m. Received and itemized bill, paid it and I submitted the claim to my insurance to count against his deductible for the year.
Son cut wrist while out of town. It was bleeding a lot and my wife insisted we got to ER in case he got an artery and needed surgery. Saw doctor, got x-ray and one stitch in wrist. 4-bills and $1,000 out of my pocket. I tried to pay the bill when we left and they said they would not know until a week or more. My mistake was giving them my insurance. I should have just given them my name, address, phone, then negotiated the bills when they came in, got an itemized bill and submitted a claim on my own.
Obviously if the Urgent care had found something else with my 1st son's finger they may have had to do more, but the fact that they can tell me the basic costs over the phone tells hospitals are lieing about not knowing costs. I've worked in a hospital and in heath care for 12+ years now. Hospitals know what EVERYTHING costs them (salary, benefits, utilities, etc.). If they were forced to provide costs up front or online, it wouldn't take them 30-days to get 90% of the procedures they do routinely published. Obvioulsy there will be exceptions, but they could do it if necessary.
Coding" is code word for "we're going to milk this for all we can..." Not that I blame them, the gov. pushed us all into this model.