Dealership not following through on deal

4,696 Views | 35 Replies | Last: 3 mo ago by Green2Maroon
SW-14
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4:22p, 7/19/24
AG
I recently traded in a vehicle at Tomball Ford and agreed to terms with them, with the result net difference after loan payoff being that they owed approximately $300. The final amount was dependent on the actual loan payoff, which I didn't have with me at the time of the deal.

I have a signed form saying they owe me this amount, but unfortunately I'm an idiot and did not get a copy of the purchase order. After the loan was paid off, I called to collect the money owed to me, and was told that due to an error they made with the sales tax, it turns out that I actually owed them about $300, but they would waive this amount.

Obviously I'm skeptical about this and asked to see the numbers. They sent me the updated purchase order (that I did not sign) and have been giving me the run around on my request to get the original purchase order. At this point it seems clear to me they have no intent of honoring the original agreement. What recourse do I have?
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tk for tu juan
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4:38p, 7/19/24
Guess who owns that dealership?
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Stat Monitor Repairman
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4:57p, 7/19/24
Recourse aside, you'll quickly spend $300 worth of time dealing with this problem.
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ElephantRider
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In reply to tk for tu juan • 5:08p, 7/19/24
AG
tk for tu juan said:
Guess who owns that dealership?

Shocking
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SW-14
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In reply to Stat Monitor Repairman • 5:34p, 7/19/24
AG
Yeah I know the amount isn't much, but it's the principle.
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Stat Monitor Repairman
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In reply to SW-14 • 5:37p, 7/19/24
Don't blame you. Would be pissed as well.
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Stringfellow Hawke
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5:49p, 7/19/24
AG
Does it rhyme with beating?
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Picard
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In reply to Stringfellow Hawke • 6:03p, 7/19/24
AG
Stringfellow Hawke said:
Does it rhyme with beating?


Also rhymes with "cheating"

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Buck Turgidson
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6:14p, 7/19/24
Why are you dancing around the name of the owner? Its KEATING. Apparently they own Tomball Dodge and a buttload of other unsavory dealerships too. Here's a list of Keating owned dealerships to avoid: https://www.keatingauto.com/
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Mas89
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In reply to SW-14 • 7:33p, 7/19/24
AG
Is that the dealership with the large glass window in the front?
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jja79
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9:22p, 7/19/24
AG
I moved far away last year but no way would I do business with those *******s again nor refer anyone to them.
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Red Pear Luke (BCS)
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12:31a, 7/20/24
Sponsor
AG
I will refrain from making any comments.

I will refrain from making any comments.

I will refrain from making any comments.
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fishag04
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7:36a, 7/20/24
AG
Not sure who owned them in 2005 but I had a miserable experience with them back then. Never again.
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Corps_Ag12
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In reply to Buck Turgidson • 12:40a, 7/21/24
AG
Buck Turgidson said:
Why are you dancing around the name of the owner? Its KEATING. Apparently they own Tomball Dodge and a buttload of other unsavory dealerships too. Here's a list of Keating owned dealerships to avoid: https://www.keatingauto.com/


So random they own Grapevine CDJR
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G Martin 87
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In reply to SW-14 • 8:01a, 7/21/24
AG
SW-14 said:
What recourse do I have?
Social media. Tell the story and advise friends to keep multiple signed copies of everything and have an attorney on retainer if they choose to do business with that dealership. I doubt the dealership cares much about their reputation on social media, but a lot do.
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lb3
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In reply to G Martin 87 • 8:12a, 7/21/24
AG
Skip social media. Write a nice email to the manager and cc all their local competitors, I'm sure they would love to share your stories with their customers.
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G Martin 87
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In reply to lb3 • 10:57a, 7/21/24
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lb3 said:
Skip social media. Write a nice email to the manager and cc all their local competitors, I'm sure they would love to share your stories with their customers.
That's a great idea.
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1agswitchin4lanes
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5:58p, 7/21/24
AG
I mean they're a texags sponsor….
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TitanAGGIE09
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In reply to SW-14 • 7:25p, 7/21/24
AG
SW-14 said:
I recently traded in a vehicle at Tomball Ford and agreed to terms with them, with the result net difference after loan payoff being that they owed approximately $300. The final amount was dependent on the actual loan payoff, which I didn't have with me at the time of the deal.

I have a signed form saying they owe me this amount, but unfortunately I'm an idiot and did not get a copy of the purchase order. After the loan was paid off, I called to collect the money owed to me, and was told that due to an error they made with the sales tax, it turns out that I actually owed them about $300, but they would waive this amount.

Obviously I'm skeptical about this and asked to see the numbers. They sent me the updated purchase order (that I did not sign) and have been giving me the run around on my request to get the original purchase order. At this point it seems clear to me they have no intent of honoring the original agreement. What recourse do I have?


So you contracted on a vehicle, took deliver and left all with the contract being based on an estimated payoff you provided them that they didn't verify?
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SW-14
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In reply to TitanAGGIE09 • 7:54p, 7/21/24
AG
Not sure what they did on their end to verify, but I provided the current balance, so the final payoff amount would not be too far off.
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Ed Harley
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10:12p, 7/21/24
AG
You've spent $300 worth of your time making this post and complaining. It's $300. Let it go. You'll be much happier if you do. You'll be miserable if you don't.
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aggiebq03+
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11:07p, 7/21/24
If anyone telling the OP to let the $300 go happens to have $300 they can send the OP, I'm sure he'd say thanks and let it go.
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SW-14
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In reply to Ed Harley • 11:32p, 7/21/24
AG
Damn, I never realized my time was this valuable. $300 for a few minutes of posting has got to put me in the top 1%.
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The Fife
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1:55a, 7/22/24
If that clobber line was still around, stuff like this wouldn't happen.
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The Wonderer
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In reply to SW-14 • 1:33p, 7/22/24
AG
SW-14 said:
Yeah I know the amount isn't much, but it's the principle.
Principles cost money.

/lawyer
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Goodest Poster
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In reply to Picard • 8:00p, 7/22/24
AG
Picard said:
Stringfellow Hawke said:
Does it rhyme with beating?


Also rhymes with "cheating"



The "H" is silent
Always the most goodest
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P.H. Dexippus
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In reply to The Fife • 10:13p, 7/22/24
AG
The Fife said:
If that clobber line was still around, stuff like this wouldn't happen.

https://images2.loopnet.com/d2/qT393ZrubQTB16IOgaMcoqS5bSAzGdbvrMRynGmJy_s/document.pdf
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Maroonedinaustin
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In reply to The Fife • 10:15a, 7/23/24
AG
The Fife said:
If that clobber line was still around, stuff like this wouldn't happen.


Still driving a 2004 Ram 2500 diesel my brother purchased there in 2003. Coming up on 180k miles, so only 20 years to break her in.
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techno-ag
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2:09p, 7/23/24
AG
I miss PawPaw.

Or his commercials, anyway.
Trump will fix it.
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lb3
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In reply to P.H. Dexippus • 10:17p, 7/23/24
AG
He had a niece that was pretty hot if I'm remembering correctly. She must be 45 or 50 by now.
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SW-14
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10:33p, 7/23/24
AG
Brief update today…

I went in to the dealership right when they opened and was finally able to get the copy of the signed purchase order, no thanks to the finance manager who had been ignoring my calls and emails.

Turns out they did in fact make an error on the sales tax that actually worked in my favor. I traded down, which means there is no sales tax owed. However, they actually credited me the sales tax on the difference in the purchase and trade in prices, which amounted to about $700. So in reality I should have owed them $400 or so once the loan payoff was settled. Maybe the finance manager got her ass chewed out for that one and was pissed about it, so she didn't want to help clear things up. Who knows…

Lessons learned:

1. Always get copies of any signed documents,
2. Get a full itemized purchase order in writing before agreeing to any deal. The slimeballs tried to slip in the bull**** nano protection crap and theft recovery dealer addons hoping I wouldn't notice.
3. Get a loan payoff statement from the lender beforehand so that all financial questions are settled before taking delivery while you still have leverage.
4. Avoid Keating dealerships?
5. Make sure the horn works before buying. Didn't figure that out until a week later.
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texsn95
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In reply to Ed Harley • 12:44a, 7/27/24
AG
Ed Harley said:
You've spent $300 worth of your time making this post and complaining. It's $300. Let it go. You'll be much happier if you do. You'll be miserable if you don't.
Why would someone be miserable over $300? Strange take there.
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JamesPShelley
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In reply to texsn95 • 5:22a, 7/27/24
texsn95 said:
Ed Harley said:
You've spent $300 worth of your time making this post and complaining. It's $300. Let it go. You'll be much happier if you do. You'll be miserable if you don't.
Why would someone be miserable over $300? Strange take there.
Becaue sometimes it's a matter of principle.

Bet the ****sticks at the dealership frequently pull that ***** If the OP is like me, they don't leave anything on the table. Only pushovers do that.

And I don't neeed any flak about why, "It might cost $400 in time and effort to recover the $300.

Principles man. Principles.
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texsn95
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In reply to JamesPShelley • 1:25p, 7/27/24
AG
JamesPShelley said:
texsn95 said:
Ed Harley said:
You've spent $300 worth of your time making this post and complaining. It's $300. Let it go. You'll be much happier if you do. You'll be miserable if you don't.
Why would someone be miserable over $300? Strange take there.
Becaue sometimes it's a matter of principle.

Bet the ****sticks at the dealership frequently pull that ***** If the OP is like me, they don't leave anything on the table. Only pushovers do that.

And I don't neeed any flak about why, "It might cost $400 in time and effort to recover the $300.

Principles man. Principles.
I agree with the matter of principle, I would do the same thing. I was saying it's strange how someone thinks the OP's efforts to recoup the $300 is making him miserable, or something to that effect, just because they made a post about it.
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JamesPShelley
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In reply to texsn95 • 7:20p, 7/27/24
texsn95 said:
JamesPShelley said:
texsn95 said:
Ed Harley said:
You've spent $300 worth of your time making this post and complaining. It's $300. Let it go. You'll be much happier if you do. You'll be miserable if you don't.
Why would someone be miserable over $300? Strange take there.
Becaue sometimes it's a matter of principle.

Bet the ****sticks at the dealership frequently pull that ***** If the OP is like me, they don't leave anything on the table. Only pushovers do that.

And I don't neeed any flak about why, "It might cost $400 in time and effort to recover the $300.

Principles man. Principles.
I agree with the matter of principle, I would do the same thing. I was saying it's strange how someone thinks the OP's efforts to recoup the $300 is making him miserable, or something to that effect, just because they made a post about it.
Noted.
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