drummer0415 said:
1agswitchin4lanes said:
drummer0415 said:
Just got a call from service adviser at the stealership. The new parts needed for my truck are on backorder and have no estimated time on when they will be in stock. So that's cool.
Call the 800# and open a case.
I don't know what this means. Can you elaborate? And what would it accomplish? Help get the parts faster?
It opens a case with Ford Corporate and you will get a Zone rep involved.
After you call the 800#, you will get a case #.
Talk to your dealer, ask them to get a FCSD zone rep involved to get your parts.
Of course, your dealer should have already engaged the FCSD, but a lot of times they dont.