I was hoping to tap into the wisdom of the Auto board to see what are my rights and what is reasonable of me to ask in the situation described below:
I took my 2016 BMW 428i Grancoupe with 9000 miles, which was purchased brand new from another dealership to Momentum BMW Southwest for regular maintenance and to fix my cracked windshield which would be covered by my insurance. I got a call from my Service Adviser saying that one of their tech's ran the car into a pole while moving it in the shop.
As seen in the attached photos, the rear driver's side door and rear quarter panel are damaged. He told me that they intend to straighten out the dented areas, use body filler and paint. I am unhappy with this solution as I don't want them using Bondo or other body filler to repair. I want to ask for a new door. Not sure what can be done about the rear panel. Could y'all advise me on what is reasonable of me to ask for - New door? Repaint whole car? New car even?
Thanks in advance!
[img]http://www.imagebam.com/image/d71cca543880928][IMG][/IMG[/img][/img]
[img][URL=http://www.imagebam.com/image/43d652543880922][/URL] [/img]
I took my 2016 BMW 428i Grancoupe with 9000 miles, which was purchased brand new from another dealership to Momentum BMW Southwest for regular maintenance and to fix my cracked windshield which would be covered by my insurance. I got a call from my Service Adviser saying that one of their tech's ran the car into a pole while moving it in the shop.
As seen in the attached photos, the rear driver's side door and rear quarter panel are damaged. He told me that they intend to straighten out the dented areas, use body filler and paint. I am unhappy with this solution as I don't want them using Bondo or other body filler to repair. I want to ask for a new door. Not sure what can be done about the rear panel. Could y'all advise me on what is reasonable of me to ask for - New door? Repaint whole car? New car even?
Thanks in advance!
[img]http://www.imagebam.com/image/d71cca543880928][IMG][/IMG[/img][/img]
[img][URL=http://www.imagebam.com/image/43d652543880922][/URL] [/img]