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Romero's and Alicia's both have really bad service. The food is good but their business could easily be hurt by a restaurant with both good food and service. They just don't seem to care about their customers. The customer is always wrong in their minds.
We used to order take-out fajitas from Alicia's about once a week. They do a solid job (although I think they are priced a little too high). When we have dined in the restaurant, it has been less than par. The waiters are slow, forget orders, and are rude from time-to-time.
I ordered an entree that came with corn instead of beans. When the food arrived, the corn was still cold.....so I notified the waiter. He told me that was unusual, but would take it back to the kitchen. The plate comes back 10 minutes later steaming to the point that I cannot eat the food for about 15 minutes. I remember the waiter stating that food was definitely warm now. I spoke with the manager the next morning. He offered to buy our meal the next time we came in......we haven't been back.
I've been a few times to LaFinca with 1Ags. The food is good, average price point, great service, and the place is always clean.