doubledog said:
woodiewood1 said:
Last week, I paid extra $20 for a three day delivery from California to my house. After a day and a half in showed being picked up by carrier. The next day tracking showed it was in Houston and going to be delivered the next day. Nothing the next day or the following day. We are going into the fifth day now.
I complained to the seller that I expected a discount in the shipping cost as it wasn't given to carrier for a day and a half. I was told that they would check on it.
After a few hours I checked tracking and lo and behold, the tracking was changed where they inserted an update that it was delayed being picked up by carrier due to the weather and the arrival to Houston statement had been deleted.
Now it states delivery tomorrow.
What a cluster. If UPS or FedEx consistently operated like this they would not be in business. I wonder what is the difference?
FedEx contracts with USPS for delivery service, so you are still screwed.
FedEx ships the package to the nearest USPS hub and then USPS takes over...so my issue appears to be with the seller getting it to FedEX to get the shipment started. It took at least 4 days to get to Houston (if is even there now, the 6th day).
From FedEx site.
"When a package is shipped via SmartPost, FedEx delivers it through a system of warehouses and fulfillment centers to its hub closest to the destination. The USPS takes over from there and delivers the package to the customer's doorstep."
I ship about 75 packages of documents a month via overnight FedEx or UPS and 99% have been delivered on time unless the weather is really bad.
It would be the absolute last option before I would have medicines or something of utmost importance that needed to be delivered w/o fail on a particular date ordered online and delivered by USPS.