Burdizzo said:
Schmelba gets it. Something like this ought to have a contract, and successful contracts have a scope of work, payment terms, and delivery schedule. Really good contracts have terms on what happens if one of the parties fails to meet the conditions of the contract.
Terms and Conditions of Sale: 50 percent minimum Non-Refundable Payment is due at time of order unless prior arrangements have been made. Payments may be made by VISA / MasterCard / Discover or Wire Transfer. Gator Pit incurs considerable time and money once an order transaction has been received and placed in production planning. The receipt of the deposit or written Purchase Order/Invoice constitutes the agreement and acknowledgement of this non-refundable policy. Please understand that Gator Pit will invoice and pursue all costs incurred in the collection of cancellation/charge back fees. All lead-times quoted at the time purchase are subject to change without prior notice after the sales transaction has taken place. We strongly urge that you do not plan events until you are physically in possession of the product. In the event Gator Pit must enact collection proceedings, or litigation relating to the subject matter of this Purchase Order Agreement, the below signing party shall reimburse Gator Pit for all reasonable attorney fees and costs resulting there from. By signing the below you are giving Gator Pit full authorization to bill your credit or charge account for any resulting charges resulting in the Cancellation/Charge Back of your order. All orders are non-refundable. Gator Pit cannot be held liable for delays in shipping, backordered items, or a substitution of a similar product if the original item has become unavailable. All orders require final order confirmation just prior to actual build. Gator Pit will contact you to review your order description and/or drawings. Final payment or balance due In Full is required at time of build. Not after build completion or at pick up. All sales final on all temperature gauges. Improper customer installation/transport can result in damage to seals, glass face, resulting in moisture inside the gauges. Gator Pit is not responsible. All gauges are calibrated at the manufacturer. Gator Pit does not guarantee accurate calibration. Certain models can be recalibrated by the customer. No exchanges. No refunds. No exceptions on all temperature gauges. ALL trailers will incur a $150.00 processing fee for registration/temporary tags with DMV.
Change Orders: Limited to the options lists that pertain to the specific model ordered. Due to the extreme custom nature of our products, any features added, modified, changed, etc. by the customer after initial order must be verified/confirmed in writing by the customer to Gator Pit of Texas, LP. This can be in a received signed letter by the customer or via email with your name attached notifying and agreeing to the change. You may call our office to discuss the changes to your order, however, we will still require written documentation of the changes and agreement to price. "Change Orders" WILL DELAY your original estimated completion time and may incur a $50.00 Administrative Fee. If drawings, full written descriptions and specifications have to be revised there will be a $75.00 fee assessed each time this is required. We suggest making a lists of your possible changes to your original order. When we contact you to finalize the order for build, we can then make those change orders. Again, that WILL delay the order. A one-time fee will be assessed. Otherwise, you may incur the Change Order fee over the lead time when calling and making repeated changes. This is not to discourage you from calling and asking questions. Feel free to contact us for that. Additional payment WILL be required on the changes to meet the minimum 50 percent deposit. Customers will not be able to make "change orders/modifications/additions" once your order has been finalized for build and no changes once it hits the shop floor for fulfillment. Our goal is to build to the original order and within the suggested lead time based on what we know is on order. Customers change that order and that customer's lead time is extended and will have to be reconsidered in our production.
Final balance WILL be due at Final Approval for build. NOT after build, due to the order is built specifically for you. This policy is to ensure that both parties understand the changes made by the customer and the customer agrees to additional costs.
