Don't see how this could work but I have a warehouse less than .25 miles from them. Would be happy to store it.

CE Lounge Lizzard said:

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The Fife said:

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This is not the kind of gator pit I was expecting coming in to this thread.

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The Alligator Man

Thinking something more on the lines of this?

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More along the kind that's waiting for lunch at the bottom of this bridge.

If the title thing is an issue, I live in a state where trailers under 2,500lbs aren't licensed or registered. Maybe it could be sold and then sold back to TX?

Man. This is unimaginably bad. Whomever said he probably wants to resell it is probably correct. Time to go scorched earth via social media and biz reviews. I know it's clich, but how many other stories like this are out there?

$500 for a 1 day BBQ class with this *******? No thanks.

The Fife said:

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CE Lounge Lizzard said:

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The Fife said:

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This is not the kind of gator pit I was expecting coming in to this thread.

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The Alligator Man

Thinking something more on the lines of this?

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More along the kind that's waiting for lunch at the bottom of this bridge.

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Gotcha.

"The stones will be found Dr. Jones...YOU WON'T!"

stepwall said:

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Ducks4brkfast

What more do you need to know? It's been spelled out pretty thoroughly on this thread.

We are dealing with a woman and a company that has clear dropped the ball...Now they're reluctant to admit that they are at fault.

If you have any specific questions about what we're all missing please don't hesitate to let me know. I will gladly answer them for you.

Gig em, Stephan

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Fill out one of these Stephan. I would just request a full refund and tell them to go pound some sand. There is not a single reason for you to lose a penny on this deal.
https://www.bbb.org/en/us

https://www.bbb.org/houston/business-reviews/bbq-supplies/gator-pit-of-texas-lp-in-houston-tx-90035985

Everyone else, feel free to leave a review on the BBB site too. Just don't file a complaint unless you are actually doing business with them like Stephen.

Presley said:

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aggieheart said:

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Presley said:

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left them a 1 star review on google maps - insane story

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Did you have your own issues with Gator Pits or did you leave the review in response to this story?

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in response to the story. not everyone has the benefit of TexAgs, and I've seen 1 star reviews for far, far less.

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Ok, from what I've read they deserve a bad review from Stephan and whoever else is dealing with them directly. However it is against Google's terms to leave reviews if you aren't doing business with them or the review is about someone else's experience. Also the review you left was probably immediately forwarded to the business and made this situation even more difficult to navigate.

As a business owner I have experienced false reviews and there is nothing to be done about them. Although I have had only about six bad reviews over multiple review sites in thirty years it still bothers me that someone would do this. Most of the bad reviews in our case happened after failure to receive payment and there being no indication of dissatisfaction. After eventually turning the account over to collections and the debt hits their credit reports, the bad reviews follow in retribution. And there was the one where a stepmother of a client was not happy when we followed the law instead of bowing to her wishes. And people just make stuff up. Smh.

Even though Gator Pits may deserve negative reviews, leave it to those who are actually involved. Use other social media to put a negative word out there if you are so motivated. And Aggie Code of Honor in mind while doing so. Gig'em.

Owner has to add to the forum.
I have a feeling he makes sure it's gator positive.

Deats said:

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$500 for a 1 day BBQ class with this *******? No thanks.

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BrisketU does there class at a brewery for i think around $65. Super nice guys.

I have a Primo, but if I ever buy a traditional smoker, it will be a Lang. I had one from Gator Pits all picked out though, but thanks to the thread, I can scratch it off the list.

This guy needs to realize that this is a f-ing Smoker and he's just another pit maker. It is NOT a Space Vessel and he is not NASA. The f-ing high school kids build pits. I don't believe there is any trade secrets or anything that sets one pit from another other than material and customer service, and you can get the same material from another manufacturer. This is one of those businesses that LIVES AND DIES on customer service and perceived reputation. You can literally buy a f-ing metal box to hold fire and meat almost anywhere.

And smokers built from tube are antiquated and cheap. He's ripping people of at these prices. I predict he's out if business in 18 months.

He's probably already struggling financially.

I'm not even wasting my time reviewing this clown.

I feel bad for original purchaser. I'm paying him more than he asked. It's not fair that he loses all his money due to late delivery and the fact he had to leave Texas.

After dealing with this guy and seeing the way he operates, I just wanted others to know how he treats his customers.

I truly believe Mr gator pit thought he'd get to keep this smoker and sell it again. That's why it's been so difficult to work it out. The $25/ day storage fees is imo the biggest ****** bag move I've ever seen

"I'll be late on my delivery, not refund your money, and charge you $25 a day of you're late picking it up."

It's comical. Anyway. I'll go get it pretty quick. I'm sure that'll be a fun day. I'm not putting up with any more crap off this guy.

Pull up, hook up, and leave. I've got nothing nice to say to him.

Bottom line is two Aggies across the country helped each other out. That's all that matters. Aggie network is awesome.

FishingAggie said:

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I'm not even wasting my time reviewing this clown.

I feel bad for original purchaser. I'm paying him more than he asked. It's not fair that he loses all his money due to late delivery and the fact he had to leave Texas.

After dealing with this guy and seeing the way he operates, I just wanted others to know how he treats his customers.

I truly believe Mr gator pit thought he'd get to keep this smoker and sell it again. That's why it's been so difficult to work it out. The $25/ day storage fees is imo the biggest ****** bag move I've ever seen

"I'll be late on my delivery, not refund your money, and charge you $25 a day of you're late picking it up."

It's comical. Anyway. I'll go get it pretty quick. I'm sure that'll be a fun day. I'm not putting up with any more crap off this guy.

Pull up, hook up, and leave. I've got nothing nice to say to him.

Bottom line is two Aggies across the country helped each other out. That's all that matters. Aggie network is awesome.

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could prolly have some fun inviting Fox News or ABC to the party about this whole story and the horrible customer service. Let them have some fun dodging news cameras and calls for a while.

If you want someone to go with you to pick it up. Ill meet you up there and video it all

BigPuma said:

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If you want someone to go with you to pick it up. Ill meet you up there and video it all

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Just how big'a puma are ya?

check the fitness goals thread

BigPuma said:

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If you want someone to go with you to pick it up. Ill meet you up there and video it all

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It's really not a bad idea to have 5 or 6 guys meet you up there to makes sure the delivery goes down.

The BBB review already got traction from the owner. Feel free to email the owner.

Quote:

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I am sorry for any bad experience you may of had with my office staff. Feel free to contact me direct at my email info@gatorpit.net and provide a contact phone number. I will be happy to speak with you, personally. Sincerely, Ritchey Robin, Owner

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That response smacks of dismissal. Info@ is an email address for public consumption.

Dutcher Creek said:

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That response smacks of dismissal. Info@ is an email address for public consumption.

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That's his email for everything

Dutcher Creek said:

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That response smacks of dismissal. Info@ is an email address for public consumption.

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He reached out directly from it to me. So unless crazy lady has access with his email signature, it was him.

Dutcher Creek said:

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That response smacks of dismissal. Info@ is an email address for public consumption.

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Give the guy a little credit...at least his domain is the company domain and not @gmail. Probably doesn't have another e-mail address.

This story is insane, but I'm glad you're able to help out the OP.

Hopefully this serves as a warning for anyone else considering the company.

I use an info@ email for my personal business needs. It IS a public consumption email, but it is also a direct email for my business. It is NOT my personal email that I send dirty jokes to my buddies with. It's no different than owner@ or firstnam@...just another alias.

I'd give it a shot and see if you can get it resolved asap.

It always amazes me when a small business goes out of their way to screw a customer.

Finally clicked and read through this entire thread. Took about a week or so for my interest to be piqued, but figured something was up seeing a for sale thread with over a hundred replies. Definitely worth the time that I wasted reading through it.

Sent an e-mail to Mr. Robin at info@gatorpit.net letting him know this thread exists and that he might want to come respond.

Either he only checks his e-mails every 3 days, or he DGAF about putting this fire out.

Howdy Ags. I don't have a dog in this fight but hate injustice on either side. I came across a thread on FB and lead me to this forum.

I have 4 personal fiends that have bought pits from Gator Pits and not one has a bad thing to say. They contact you several times to give you updates on the pit, fab, construction, paint, and delivery. You don't build a reputable business by screwing customers over. There is more to this that is not being said. I too felt bad for Stephan Wall when I first started reading this thread. Then things just didn't add up.

[ol]

You buy a premium expensive product for a one time event?

Once the event is over you don't have use for that premium pit?

How were you going to pick it up?

Why haven't you picked it up yet?

[/ol]
The FB thread mentioned harassing and explicit sexual calls to his staff. That's not how Ags behave. Like I said, we don't have the full back story, or the " other side of the story". I can try to reach him and get his side of the story before we start hurting someone business.

My thoughts on those questions:

You buy a premium expensive product for a one time event?

Customer had a deadline to meet, Gator Pit missed it

Once the event is over you don't have use for that premium pit?

None of Gator Pit's business

How were you going to pick it up?

Would've picked up easily, if it were ready on time

Why haven't you picked it up yet?

Don't feel same need for the product now. It's already paid for in full. Buyer should be able to easily transfer it, if the selling company was worth a damn.

So someone emails gator pit telling them about this thread, then next post a rookie with an account created today who "doesn't have a dog in this fight" posts defending them. Yeah, pretty coincidental....

I'd like to hear his side as well. I'm sure I'll hear Monday when I go get it. He won't let me pick it up Saturday. He doesn't work Saturday.

He won't hold it for me until the 14th of April when I'll be in college station for the spring game without charging me $25/ day storage fees

He won't transfer the title to me. We have to mail it back and forth ( which I can understand to some degree)

Basically all he will do is take your money. Make it difficult to pick it up and miss his deadline.

You're wrong about the "other side". I've got his emails. You send me your email and you can post them here. It'll make you sick

Want to get a good laugh? Call the lady at the desk. She'll put you in your place quick, fast and in a hurry

You sound more like a gator pit "friend"

If I was a real ****** I'd post those emails. This guy doesn't care. Wanted to sell that pit twice imo

$25/ day storage on a pit you didn't deliver on time??? Lol. You buy from him all you want but everything in this thread ( except the rude woman on the phone) is in emails. Hard for him to change sides when he printed it.

FishingAggie said:

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I'd like to hear his side as well. I'm sure I'll hear Monday when I go get it. He won't let me pick it up Saturday. He doesn't work Saturday.

He won't hold it for me until the 14th of April when I'll be in college station for the spring game without charging me $25/ day storage fees

He won't transfer the title to me. We have to mail it back and forth ( which I can understand to some degree)

Basically all he will do is take your money. Make it difficult to pick it up and miss his deadline.

You're wrong about the "other side". I've got his emails. You send me your email and you can post them here. It'll make you sick

Want to get a good laugh? Call the lady at the desk. She'll put you in your place quick, fast and in a hurry

You sound more like a gator pit "friend"

If I was a real ****** I'd post those emails. This guy doesn't care. Wanted to sell that pit twice imo

$25/ day storage on a pit you didn't deliver on time??? Lol. You buy from him all you want but everything in this thread ( except the rude woman on the phone) is in emails. Hard for him to change sides when he printed it.

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POST THE EMAILS!!!!!!!!!!!!!

Tell you guys what. I'm thinking this should be fun not this mess

How about I bring the pit to the spring game. I'll buy the beer and print out the emails. You can read them if you care, drink free beer and see this infamous pit. lol.

Gotta make a joke out of this somewhere because it's not funny. I'm not promising this because I need to see how it hauls first ( im thinking about taking my big trailer up there and strapping it down on that so I can move along a little quicker). I'm not a fan of two wheel trailers.

The real victim is the Stephan. He paid in full. Guy missed his deadline. He's selling it at a discount. I'm not going to let him eat that loss. It's just not fair.

Honestly, I'm paying / getting something. He paid-took a loss. Nice guy from talking to him. Honest too. He's trusting me to pay him. He's the guy who really got screwed.

Nope. We aren't posting emails. This is between you/the OP/ and the business. We aren't going further with this. Many of folks on this forum run their own businesses and they know the responsibility to treat customers well. They also know that pitchforks and bad reviews do real damage. We aren't permitting a mob against a business. Email the moderator if you have any questions.

If the OP wants me to post an update as this thing resolves, then that will be taken into consideration.

Gig 'em!