vmiaptetr said:
I've never had to exchange a pair with them. I'd just contact them and ask. I think the big thing would be whether or not they have another pair in your size.
I'm guessing that spot is fabric glue.
Woof. Just got this reply. Thanks for nothing.
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I'm really sorry to hear about that blemish on the shoe. We do make it very clear throughout the website and in the raffle entry rules that customers are responsible for lost, stolen, or damaged products.
Unfortunately, your best bet is to file a claim with the shipping carrier. Your tracking information is here:
What I can do for you right now, making a one-time exception, is I'm refunding you 20% off the cost of your order
You'll see the funds in your account after a few business days.
Thanks very much for reaching out, and good luck.