WestAustinAg said:
petey88 said:
DTV repair service sucks, I fired them summer of '16 because of no show, then they said it take 8 more days to reschedule. I asked for an adjustment on the bill, which they replied they would not do until the service techs were on site. I told them right then to turn it off. That, and summer of '15, they would no show after I had taken off work, then call the next day to say they were on the way.
They went really down hill after the AT&T buy out, I had them for eight years this time. Before AT&T, they were excellent IMO.
At one time, I tried to get U Verse, but it was the same BS about no show for installation.
AT&T sucks, but their response about tech service was it's the market I live in. They DGAS, and they lie.
My DTV experience 2 weeks ago was 10x the DTV service i had from 5 years ago...chiefly because DTV used to subcontract out their installations. I saw awful service and subs that tried to get addl unnecessary work done to finish installation (drill holes for a house with direct wiring into the Q box). AT&T uses mostly their own techs (after having trained them all). They only rely on the subcontractors who had contracts still in place...which is diminishing quickly.
That's good for you, yet I got tired of AT&T techs not showing up, and when the tech called the next day to say they were on the way after I had taken off the day before. As I said, I got that same treatment with an AT&T Uverse install I had ordered, and then canceled after 3 attempts.
It goes beyond DTV when talking about crappy AT&T. A few years ago when I had a landline and internet, it sucked, going out about once a month. I would schedule a tech, they wouldn't show up. I fired AT&T over all that as well after a few no shows.
My complaint was entirely over lousy AT&T service and their techs no shows. Finally, AT&T has quit bothering maybe a month ago with "come back offers" of 30% of what I was paying before I fired them. When I happened to answer my cell, the AT&T Rep would go into a spill about seeing I was dissatisfied over price, to which I would correct them with it was the crappy service. It seemed they were always lying, or covering up even when they were trying to get me back as a customer.
I'm done with them forever,...BTW a life long friend of mine retired from AT&T after 30 years, he just laughed when I told him the BS. He gets lifetime free everything from AT&T.