62strat said:I enjoy reading and writing on texags. I don't enjoy talking to a customer service rep on the phone.coastsrs said:
You keep saying you dont want to waste 30 mins to resolve this on the phone, but 100% certain youve spent over 3x that tines worrying, starting a texags thread, reading responses, responding more, and reading this reply.
So I called stubhub. It was 15-24 minute wait so I did the call back. They called me back, and I still waited 5 minutes for a rep.
The SH rep reminded me that I did contact the buyer. I remember now, after I spoke with a SH rep through forum about getting buyer info, I ended up seeing the buyer email in the sale page of my listing. Again, I was new to SH, I had no idea you weren't supposed to contact the buyer. On ebay, this is common practice.
I emailed buyer asking if he could meet me outside the venue. I emailed him 3 times, but never heard back from him. In my last email I said if I don't hear back from you we may have an issue because I'm not 100% sure I can mobile transfer the ticket, so it would be best to meet at the venue. My emails were on 7/9-7/17. I received an email on 7/17 (per this guy on the phone.. I kind of remember it but didn't keep it) from SH saying I'm not supposed to contact the buyer. OK.. didn't know that.. duly noted.
Back to phone call today, SH rep says this buyer is a known reseller/flipper, not an end user, and he had already sold it to someone else. (I don't know how you'd make any money, SH takes 25% off buying and selling, so he paid $575 or so, he'd have to sell for $750+ to make any money.. when I sold for $500.)
SH rep said it's in collection company hands now, not Stubhubs. I called collections, and they are marking it as disputed so it will go back to stubhub.
So basically, this buyer of my ticket got freaked out thinking he wasn't going to get his ticket (and in turn be able to give it to his buyer) since I was saying this may have to be canceled if you don't agree to meet me outside the venue, and so on 8/29, (more than a month after my attempted email communication with him) he had SH cancel my order. HE Canceled the order, still before my deadline to upload the ticket. Sure, I threatened that I wasn't 100% sure I can transfer the ticket, but I never canceled it, and it was still a week before my deadline to upload.
No way I owe them $500 when we he canceled the order due to his own fear. He was reselling a ticket that he didn't even have yet.. kinda like me, except my ticket was from the source; ticketmaster, so I was 100% sure I would have one. He can't say the same. That's his problem, not mine.
*'Don't contact buyer for anything other than delivering ticket's.Quote:
6. Other things you're not allowed to do
6.1 Misusing buyer contact information or StubHub's Site and services
We provide you with the buyer's contact information so you can ship tickets to them. However, don't use this information to contact the buyer for anything other than delivering the tickets you sold to the buyer and do not tell a buyer that you are affiliated with or a representative of StubHub.
You are not allowed to use the StubHub Site or services to:
- contact other StubHub users
- ask other StubHub users to contact you
- buy, sell, or deliver tickets outside of StubHub
The 9/8 ticket became available in my acct on 9/6, the day of the first show. I went to both.Quote:
And from what I read they didn't open transfer until morning of show so you still would have missed your transfer deadline (though I could be wrong on that).
So just because I was questioning my ability to provide the item before the deadline, they can up and cancel the contract before that deadline? Seems unlikely to me, but I'm not a lawyer. I guarantee this 'flipper' isn't paying a $700 fee for his lost sale.Proposition Joe said:
But ultimately once you brought into question your ability to deliver tickets as promised, they moved forward.
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.Proposition Joe said:
But rest easy in knowing credit score is just the financial industry trying to sell you a different product. As long as it's not bad, it will matter very little in your life.
62strat said:Quote:
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.
62strat said:The 9/8 ticket became available in my acct on 9/6, the day of the first show. I went to both.Quote:
And from what I read they didn't open transfer until morning of show so you still would have missed your transfer deadline (though I could be wrong on that).So just because I was questioning my ability to provide the item before the deadline, they can up and cancel the contract before that deadline? Seems unlikely to me, but I'm not a lawyer. I guarantee this 'flipper' isn't paying a $700 fee for his lost sale.Proposition Joe said:
But ultimately once you brought into question your ability to deliver tickets as promised, they moved forward.I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.Proposition Joe said:
But rest easy in knowing credit score is just the financial industry trying to sell you a different product. As long as it's not bad, it will matter very little in your life.
But he canceled before my deadline to transfer ticket. I had no opportunity to live up to my end of the contract. Had he not canceled, he would have gotten his ticket.Proposition Joe said:
You contacted the buyer (3 times) to tell him his mobile transfer ticket you might have to meet him outside the venue to give to him.
That's an easy cancel. I would have cancelled too. The guy paid $500 for a mobile transfer ticket, you were trying to change the terms of delivery.
(And all of this ignoring that Metallica went out of their way to tell anyone buying for this show that tickets would not transferable, and you still tried to sell a ticket as mobile transfer).
Quote:
- Get valid tickets to any event or your money back.
- We go out of our way to find replacement tickets if there is an issue with your order.
- A full refund if your event is cancelled and not rescheduled.
Drive to another state? I was asking him to meet me outside the venue of the concert ticket he was buying. This is a poor comparison lol.Proposition Joe said:62strat said:Quote:
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.
If you bought a car you saw at the dealership and went to pick it up at your local dealership and they said "oh you'll actually need to drive to another state to pick it up, but it's there... trust us... here's the pickup location", would you be cool with that?
He was guaranteed a ticket, by 9/7, through stubhub's guarantee protection. Say he shows up to chase center per my request, and I'm no where to be seen. He gets a replacement ticket, or a refund. he canceled on 8/29.coastsrs said:
I would cancel as well if i wasnt guaranteed a ticket. Whats so hard about that?
Im not risking a maybe for something im willing to pay $500+ to see.
62strat said:Drive to another state? I was asking him to meet me outside the venue of the concert ticket he was buying. This is a poor comparison lol.Proposition Joe said:62strat said:Quote:
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.
If you bought a car you saw at the dealership and went to pick it up at your local dealership and they said "oh you'll actually need to drive to another state to pick it up, but it's there... trust us... here's the pickup location", would you be cool with that?
Turns out.. he did the same thing.Proposition Joe said:62strat said:Drive to another state? I was asking him to meet me outside the venue of the concert ticket he was buying. This is a poor comparison lol.Proposition Joe said:62strat said:Quote:
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.
If you bought a car you saw at the dealership and went to pick it up at your local dealership and they said "oh you'll actually need to drive to another state to pick it up, but it's there... trust us... here's the pickup location", would you be cool with that?
You tried to make a quick buck re-selling tickets but didn't read the fine print. It happens. Take your lumps and move on.
He violated this policy when he relisted mine for sale. The ticket was allocated to me by Ticketmaster, so I was not in violation by listing it for sale, but he listed a speculative ticket, which violates the policy.Quote:
Speculative tickets - You must only list tickets that you already have in your possession ('In Hand') or that have been allocated to you. Speculative tickets or 'spec tickets' are tickets that are listed for sale or sold before the seller actually own s the tickets or before the tickets have been allocated to the seller. Listing or selling speculative tickets on StubHub is not allowed and may result in account suspension, fees, charges or other consequences. Sellers who regularly list tickets that are not in their possession and who are known to have listed speculative tickets in the past, may be required to provide an earlier In Hand Date than is normally required (for In Hand Date, see Section 2 below).
62strat said:He was guaranteed a ticket, by 9/7, through stubhub's guarantee protection. Say he shows up to chase center per my request, and I'm no where to be seen. He gets a replacement ticket, or a refund. he canceled on 8/29.coastsrs said:
I would cancel as well if i wasnt guaranteed a ticket. Whats so hard about that?
Im not risking a maybe for something im willing to pay $500+ to see.
Problem is, he resold it, so he was getting scared of making his own deadline I'm sure!
62strat said:Turns out.. he did the same thing.Proposition Joe said:62strat said:Drive to another state? I was asking him to meet me outside the venue of the concert ticket he was buying. This is a poor comparison lol.Proposition Joe said:62strat said:Quote:
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.
If you bought a car you saw at the dealership and went to pick it up at your local dealership and they said "oh you'll actually need to drive to another state to pick it up, but it's there... trust us... here's the pickup location", would you be cool with that?
You tried to make a quick buck re-selling tickets but didn't read the fine print. It happens. Take your lumps and move on.
From seller policies:He violated this policy when he relisted mine for sale. The ticket was allocated to me by Ticketmaster, so I was not in violation by listing it for sale, but he listed a speculative ticket, which violates the policy.Quote:
Speculative tickets - You must only list tickets that you already have in your possession ('In Hand') or that have been allocated to you. Speculative tickets or 'spec tickets' are tickets that are listed for sale or sold before the seller actually own s the tickets or before the tickets have been allocated to the seller. Listing or selling speculative tickets on StubHub is not allowed and may result in account suspension, fees, charges or other consequences. Sellers who regularly list tickets that are not in their possession and who are known to have listed speculative tickets in the past, may be required to provide an earlier In Hand Date than is normally required (for In Hand Date, see Section 2 below).
Ehh. f-it. I made more money selling the ticket on texags anyway. Shoulda just done that to begin with.
The issue is, why can a buyer just cancel a ticket in the first place? Seems too easy to cancel something you bought and then later regretted.coastsrs said:62strat said:He was guaranteed a ticket, by 9/7, through stubhub's guarantee protection. Say he shows up to chase center per my request, and I'm no where to be seen. He gets a replacement ticket, or a refund. he canceled on 8/29.coastsrs said:
I would cancel as well if i wasnt guaranteed a ticket. Whats so hard about that?
Im not risking a maybe for something im willing to pay $500+ to see.
Problem is, he resold it, so he was getting scared of making his own deadline I'm sure!
Well im more willing to buy ag to ag than stubhub, especially if the SH seller started changing xfer means and methods.
You remove the credit card from your account. As a seller, I had no reason why I needed a card in my account, so I removed it.Hey Nav said:
How were you able to list tickets on stubhub without a credit card?
I've never been able to do that.
Quote:
The issue is, why can a buyer just cancel a ticket in the first place? Seems too easy to cancel something you bought and then later regretted.
Yes, we did have a contract, and I had 7 more days to deliver it to him, but he canceled. That is his issue, not mine.Proposition Joe said:62strat said:Turns out.. he did the same thing.Proposition Joe said:62strat said:Drive to another state? I was asking him to meet me outside the venue of the concert ticket he was buying. This is a poor comparison lol.Proposition Joe said:62strat said:Quote:
I have an 820+ credit score with no plans to buy a house/car or anything else in near future. I'm not paying $500.. they can put it on my credit (if they can even do that without an SSN number), I don't even care.
If you bought a car you saw at the dealership and went to pick it up at your local dealership and they said "oh you'll actually need to drive to another state to pick it up, but it's there... trust us... here's the pickup location", would you be cool with that?
You tried to make a quick buck re-selling tickets but didn't read the fine print. It happens. Take your lumps and move on.
From seller policies:He violated this policy when he relisted mine for sale. The ticket was allocated to me by Ticketmaster, so I was not in violation by listing it for sale, but he listed a speculative ticket, which violates the policy.Quote:
Speculative tickets - You must only list tickets that you already have in your possession ('In Hand') or that have been allocated to you. Speculative tickets or 'spec tickets' are tickets that are listed for sale or sold before the seller actually own s the tickets or before the tickets have been allocated to the seller. Listing or selling speculative tickets on StubHub is not allowed and may result in account suspension, fees, charges or other consequences. Sellers who regularly list tickets that are not in their possession and who are known to have listed speculative tickets in the past, may be required to provide an earlier In Hand Date than is normally required (for In Hand Date, see Section 2 below).
Ehh. f-it. I made more money selling the ticket on texags anyway. Shoulda just done that to begin with.
He wasn't speculating. He had a contract from you to deliver it, he had paid for it.
But even if that weren't the case, you have absolutely no idea who his end buyer was -- it wasn't necessarily a SH buyer.
No. You don't get funds until you upload/transfer the ticket. Stubhub facilitates this both ways so buyer/seller are both protected to get what they deserve. As a buyer, I assume they charged him when he purchased it, hold funds during the interim period, then release funds to me once I upload ticket.ORAggieFan said:
Did you get any money from Stubhub?
Good point as well.. considering I was selling below market value. I wanted a quick sale. Comparable seats to mine were 30-50% higher than my listing.sw@n said:Quote:
The issue is, why can a buyer just cancel a ticket in the first place? Seems too easy to cancel something you bought and then later regretted.
honestly he could have bought your ticket to keep the market at his desired price point and after his ticket sold backed out of your ticket. Thats what I would do if i had the capacity to control the pricing in a small market
Right. So have you ever canceled a purchase before the seller's deadline to upload, just because you feared the seller wouldn't fulfill his end? Buyer knew tickets would be available to him 9/7 when he purchased on 7/9.Hey Nav said:
Yes, that's why they require a credit card. It ensures you fulfill your end of the bargain.
I use stubhub because they guarantee to me, the buyer, that I will receive the tickets I paid for. If the seller does not perform their end of the deal, stubhub has to find me similar tickets.
62- not trying to be argumentative - just looking at things from the other side. I'm confused by your original post (the part about non-transferable tickets).Quote:
...because I'm getting emails from ticketmaster saying they are non transferable.
So originally when tickets went on sale in May I think, it was known that the tickets would be delayed delivery (delivered on 9/6 for a 9/8 show, 100% electronic/mobile entry, no hard tickets), and there was word going around that the tickets would be non transferable. This was a very hot topic of debate and confusion in the Metallica forums. Ticketmaster, to most people's knowledge had never had tickets that couldn't be transferred.Hey Nav said:62- not trying to be argumentative - just looking at things from the other side. I'm confused by your original post (the part about non-transferable tickets).Quote:
...because I'm getting emails from ticketmaster saying they are non transferable.
Were these the Twins?Quote:
Was it one of the Nichols clan?
Yep.. meanwhile, I finalize the sale of the ticket elsewhere after buyer cancels because he's scared he's not going to get tickets to fulfill his resale,, and on 9/6 I'm able to transfer the tickets to the new buyer.Proposition Joe said:
Just to summarize:
Metallica in the email they sent out to fan club members literally said because of resale issues with Night #1 that Night #2 would be fan club members only, and non-transferable. They event went so far to say "if you want to let someone use their tickets, you'll have to send them your phone!" or something corny like that.
*You bought fan-club tickets that were stated non-transferable.
*Listed them on Stubhub as mobile transfer.
*Removed your credit card from your Stubhub account.
*Sold them on Stubhub as a "quick flip".
*Contacted Stubhub to see if you could change them to meet buyer at venue (despite the Seller Policies warning that "request a change to your sale doesn't mean it has to be accepted. StubHub may in its sole discretion cancel the order without further notice or payment to you.").
*Contacted the buyer multiple times directly to tell them you may not be able to mobile transfer but you'll "meet them at the venue". (despite the Seller Policies warning "you are not allowed to use the Stubhub Site or services to ... deliver tickets outside of Stubhub").
*Emailed the buyer a final ultimatum "if I don't hear back from you we may have an issue because I'm not 100% sure I can <deliver the tickets>"
And you're here wondering why both Stubhub and the buyer might not have the utmost confidence in you? If I am Stubhub or the end buyer I'm thinking "this guy is either a scam artist or really slow".
