What duty do you have to your tenants to make things as nice as possible for them while being realistic and ethical and while trying to be a top 10% landlord?
I think that I have been a very good and responsive landlord for the 2+ years I have had these tenants and have always gone out of my way to make sure things are taken care of if there are any issues.
Tuesday I was notified the downstairs AC was not cooling properly so I did a little research while trying to find a tech that could even answer my calls, let alone make a trip to the house.
I do not trust most AC techs because the vast majority of them have been sketchy IMO and so I took what the company that came out told me with a grain of salt about needing to replace a ton of stuff while also quoting me $450/lb to refill my R22 system.
Tuesday evening I sourced some R22 and told the tenant I would be over there Wednesday to recharge myself, to which they stated that that only a certified tech should be working with refrigerant. Fine, I am trying to get more quotes and insight anyways so I find a other company who will give me a quote and use my sourced R22. NBD. (Btw, FB marketplace is a great place to find affordable R22)
The 2nd company tells me something almost different than the 1st and seems much more reasonable to work with. Unit still needs some major work, but not as much as first company says. Either way I am going to get at least 3 quotes and the system is functioning as it should after refilling the refrigerant.
So tenant has kids, so I understand the frustration, but the home has an upstairs unit and the home was only 77 downstairs when I visited at 3 yesterday, so not the worst, and upstairs was normal temps.
The tenant argued that I have a duty to replace the AC system due to it's age even if there is nothing wrong with parts of it simply because it is old, and my obligation is to make sure nothing major like an AC outage in the summer will happen to them, to which I disagreed. I do not believe I need to replace something because it is old if it is not failing.
Her argument is that we have had issues with the AC systems in the past, which is true, but that has been issues with capacitors and other things like that, which have nothing to do with this leak. I have absolutely no problem making necessary repairs, but they wanted me to get the system repaired that day with the first available company while half the city was languishing without power and most companies couldn't even answer their phones. I am not going to spend my money in that manner because it is irresponsible imo.
So as a landlord & assuming you believe you have at least some obligation to your tenants, where do you think your responsibility or obligstions to the tenant ends? Would you replace an old system simply because the age? I can find all the flaws in the tenants logic and I can also understand wanting to ensure that they don't have AC or some other major system in the home go out, so I really just want to understand your mindset as a landlord. Thanks in advance.
I think that I have been a very good and responsive landlord for the 2+ years I have had these tenants and have always gone out of my way to make sure things are taken care of if there are any issues.
Tuesday I was notified the downstairs AC was not cooling properly so I did a little research while trying to find a tech that could even answer my calls, let alone make a trip to the house.
I do not trust most AC techs because the vast majority of them have been sketchy IMO and so I took what the company that came out told me with a grain of salt about needing to replace a ton of stuff while also quoting me $450/lb to refill my R22 system.
Tuesday evening I sourced some R22 and told the tenant I would be over there Wednesday to recharge myself, to which they stated that that only a certified tech should be working with refrigerant. Fine, I am trying to get more quotes and insight anyways so I find a other company who will give me a quote and use my sourced R22. NBD. (Btw, FB marketplace is a great place to find affordable R22)
The 2nd company tells me something almost different than the 1st and seems much more reasonable to work with. Unit still needs some major work, but not as much as first company says. Either way I am going to get at least 3 quotes and the system is functioning as it should after refilling the refrigerant.
So tenant has kids, so I understand the frustration, but the home has an upstairs unit and the home was only 77 downstairs when I visited at 3 yesterday, so not the worst, and upstairs was normal temps.
The tenant argued that I have a duty to replace the AC system due to it's age even if there is nothing wrong with parts of it simply because it is old, and my obligation is to make sure nothing major like an AC outage in the summer will happen to them, to which I disagreed. I do not believe I need to replace something because it is old if it is not failing.
Her argument is that we have had issues with the AC systems in the past, which is true, but that has been issues with capacitors and other things like that, which have nothing to do with this leak. I have absolutely no problem making necessary repairs, but they wanted me to get the system repaired that day with the first available company while half the city was languishing without power and most companies couldn't even answer their phones. I am not going to spend my money in that manner because it is irresponsible imo.
So as a landlord & assuming you believe you have at least some obligation to your tenants, where do you think your responsibility or obligstions to the tenant ends? Would you replace an old system simply because the age? I can find all the flaws in the tenants logic and I can also understand wanting to ensure that they don't have AC or some other major system in the home go out, so I really just want to understand your mindset as a landlord. Thanks in advance.
