SWA - Ending Open Seating!

14,250 Views | 166 Replies | Last: 27 days ago by The Milkman
Jock 07
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Curious as to why you view it as being worthless. Certainly much harder to catch an upgrade out of major hubs but you still get bags, priority boarding, screening if you don't have pre check, instant economy plus access, etc.
jh0400
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No upgrades, and I've had to go several rows into economy to find overhead space in Group 2 due to the number of Global Services and 1K passengers that seem to be on every flight out of IAH. Having to wait for rows of people to clear to get to your bag is a hassle. Checked bags aren't a perk since I rarely do that. I have pre check as well, so no perk there.
ChoppinDs40
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jh0400 said:

No upgrades, and I've had to go several rows into economy to find overhead space in Group 2 due to the number of Global Services and 1K passengers that seem to be on every flight out of IAH. Having to wait for rows of people to clear to get to your bag is a hassle. Checked bags aren't a perk since I rarely do that. I have pre check as well, so no perk there.
Not a UA flyer nor out of IAH but there's similar issues with AA in DFW.

Priority people, whether they're flying up front or not, and maybe this is a thing in general, just shove their bag in the first spot they see when they get passed first.

I've seen people be the first 20 on the plane (including first class) shove their bag above bulkhead and then go to their seat 10 rows back... when there's full overhead all the way back to their seat.

To combat this, when I book seats, I purposely don't go before row... 9 or so to avoid this phenomenon. I'm Group 2 with American so I board pretty damn early but having to wait or muscle for your bag vs being back 3-4 more rows isn't worth it.
Travelag08
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Oh this drives me crazy! We need to start calling this out so it stops, or flight attendants need to take out those bags - because it is complete unacceptable!
Jock 07
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Interesting. Don't fly in/out/through IAH often but most all flights either go through or originate at DIA which I would assume has just as many GS/1Ks if not more than IAH. I admit I'm in group 1 but even when I'm back of the line of 1 there's always plenty of overhead space in economy plus and everyone's bags are in their respective bins.
Fins Up!
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My family flies together several times a year, and we prefer to fly SWA because we typically have a lot of bags. We always get the Early Bird for all of us, and never have a problem getting seating together. Usually we are a low A, or a high B. So getting assigned seating probably will not change our choice unless they start charging for checked bags.

For work I typically fly United, SW, or American. No matter what, I'm going to connect somewhere, so it really doesn't matter to me. Schedule and price are my driver. Pre COVID SW had a good schedule, now I find that I have fewer options to connect at HOU (preferable), but rather I stop in HOU and connect at DAL more often, with a 3-4 hour layover. That makes for a longer trip. So, I'm fading on SW anyway.
BQ2001
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As someone who flies solo at times, I loved open seating. If I get a later boarding position and doomed to a middle seat, I would just look for 2 skinny people in a row and grab that one. Getting a middle assigned seat between two big strangers is a nightmare of mine.

I've been moving our family flying more and more to United though since they have had generally the same cost plus better non-stop schedules from Denver to the east coast.
CDub06
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I never have the issues described above coming out of IAH. Like I said, I just do a few UA flights each year, but the silver status I get through Marriott is clutch for those flights.

Free checked bag. And 24 hours before, I'm always moving up to an exit row seat. Never had an issue finding space for carry ons.

And, I don't mean to brag, but once I got bumped to first class on that long leg from Denver to Durango.
maroonpivo
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While I'm not for assigned seats…yesterday my family of 5 flew HOU to CAN. We boarded and there were 2 people near the back saving 3 rows. One girl stood standing guard in her row overlooking the seats in front of her with things in the seats. Her friend was in the row across the aisle. 2 people, 9 freaking seats. Flight attendant didn't say a word; one lady walked by and said "you're saving all of these?" and kept moving on. Ridiculous.
62strat
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maroonpivo said:

While I'm not for assigned seats…yesterday my family of 5 flew HOU to CAN. We boarded and there were 2 people near the back saving 3 rows. One girl stood standing guard in her row overlooking the seats in front of her with things in the seats. Her friend was in the row across the aisle. 2 people, 9 freaking seats. Flight attendant didn't say a word; one lady walked by and said "you're saving all of these?" and kept moving on. Ridiculous.
why don't you just sit where you want and ignore the seat savers?

Problem solved. They aren't going to do anything. They can't do anything. Throw a pair of headphones on to make the interaction a little easier.
maroonpivo
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We found seats so I wasn't going to cause a stir since it didn't directly affect me. Just commenting on what we saw.
Bayou City
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CAN (ASUR) may be the worst airport in MX. Best thing that's happened this year is them opening TQM. So much easier and such an overall better experience.
62strat
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Bayou City said:

CAN (ASUR) may be the worst airport in MX.


Are you talking about cancun (CUN)?
Bayou City
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Ahhh yeah my bad.
ChoppinDs40
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Far worse airports than CUN.

Actually, I don't mind CUN at all if flying American.

Better than Cabo, I think. Maybe not.
Bayou City
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It's reminds me of the 3rd world version of Midway. So happy to never fly out of there again.
62strat
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ChoppinDs40 said:

Far worse airports than CUN.

Actually, I don't mind CUN at all if flying American.

Better than Cabo, I think. Maybe not.
I don't mind cun either. The priority pass club kinda sucks though.. it's land side, and you have to order food and there is waitstaff, which takes a while.. so you need some time.

SJD is the same actually now that I think about it (waitstaff, not buffet), but at least it's airside. And it's pretty big and nice.
ChoppinDs40
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the old terminal is for sure... the one with the massive market right in the middle.
Bayou City
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Yeah that one! Terminal 3.
ChoppinDs40
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ah, yes Southwest terminal. yes, that's third world country level.

We were on one of the first SWA flights to Mexico back in... 2014 I think.

They lined us up by our boarding numbers, like standard SWA... then put us on buses in that order to take us out to the tarmac stairs. lol.

First and last time I ever did that.
txags92
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ChoppinDs40 said:

Far worse airports than CUN.

Actually, I don't mind CUN at all if flying American.

Better than Cabo, I think. Maybe not.
The airport in Provo, T&C can give CUN a run for its money in being terrible, especially during high season/spring break.
Fins Up!
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txags92 said:

ChoppinDs40 said:

Far worse airports than CUN.

Actually, I don't mind CUN at all if flying American.

Better than Cabo, I think. Maybe not.
The airport in Provo, T&C can give CUN a run for its money in being terrible, especially during high season/spring break.


But the bar upstairs can be fun. It is usually SRO, but it can get fun. I bet it's dead on the weekdays.
txags92
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The Chicken Ranch said:

txags92 said:

ChoppinDs40 said:

Far worse airports than CUN.

Actually, I don't mind CUN at all if flying American.

Better than Cabo, I think. Maybe not.
The airport in Provo, T&C can give CUN a run for its money in being terrible, especially during high season/spring break.


But the bar upstairs can be fun. It is usually SRO, but it can get fun. I bet it's dead on the weekdays.


We went through on the last weekend of spring break on our way to and from South Caicos in 2022 and the entire airport was SRO up and downstairs and outside.
txags92
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Get ready for SW to be screwed up for days. Apparently Hobby currently has all runways closed and nobody can takeoff or land. Apparently had all but one down for maintenance and had to close the last one for pavement repairs. If the past is any indication there will be SW flights cancelled due to "weather" at airports with clear blue skies for the next several days.
ChoppinDs40
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Sounds like the old southwest terminal at LaGuardia. Eff that place and so glad it's gone.
TXTransplant
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I was reminded last night why SW's boarding procedure is far superior to all other airlines, especially when things dissolve into chaos (which is basically every flight these days).

Had a layover on American in CLT. Our 1022 pm flight was delayed to 11 pm at around 6 pm (when we landed). The app was offering us the option to change, and we had no inbound plane ("where is my plane coming from"). Two red flags that our flight was going to be cancelled (and around 10 pm, it was, but not before being delayed until 5 am the next morning).

So, we land in CLT and immediately rebook on the 725 pm flight, which is also delayed. AA app is absolute trash, and airport staff are completely unhelpful, but that's a different complaint.

CLT has a ground stop for over 2 hrs that isn't lifted until 945 pm. Our rebooked flight goes through three plane changes. First we were waiting on a plane from CUN, then TPA, then FLL.

Finally around 10 pm the FLL flight is in the air to CLT. We go to the gate and hold our breath that it will get back in the air for IAH. New departure time is 1 am. In addition to the chaos from all the delays, at about 11 pm, construction on a new restaurant across from our gate area begins. We are talking heavy construction - jackhammers and electric drills. The noise is deafening and just adds to the chaos.

Finally it's time to board…first of all, you don't appreciate SW's "line up here" placement until boarding is chaos and you don't have that option. At most airports, unless they are just really tight on space, the SW line runs parallel down the aisle between the seats that back up to the window of the terminal and the seats perpendicular to that. The line is nowhere near the customer service desk or the main aisle/walkway of the terminal, and since everyone in each boarding group lines up at the same time there is no question of who is in line to board. For the most part, people stay the eff out of the way until their group is called.

All other airlines typically have a line up area that is perpendicular to the jet way entrance, which means the line snakes out into the main terminal walkway (which causes more congestion), and you can't tell who is actually in line to board vs who is just in the way. This also makes it easy for people to jump/cut in line from each of the two sides.

If the line is 2-sided, one side might be for groups 1-4 and the other for 5-9. But people are people, so they "line up" near their side WAY before it's their time to board. So you have a bunch of higher boarding group passengers crowded around the line when they call for groups 1 and 2, so then the people boarding are pushing past all the people "lined up".

Because of all the delays and the cancelled flight, our plane had a lot of rebooked passengers. When it finally came time to board, at least 2/3 of the plane was boarding in groups 7, 8, and 9. Maybe 30 people boarded in groups 1-6. It wasn't an even distribution by any stretch.

Even at boarding, they are still assigning seats to people, so in the middle of all this congestion, they are calling entire families up to the counter to get their seat assignments/boarding passes. Then these people just jump from the counter into the boarding line, not even paying attention to what group they are or what group is boarding. Then, of course, there's that one guy trying to cut ahead of every one else because he "paid for a first class seat" that he doesn't have anymore because he's now on a different flight.

During the boarding process, the gate agents are calling the next group before the previous group has fully boarded. The line up area is clogged with people coming from all directions (the customer service counter, the seating area and the main terminal walkway). When they call 8, I inadvertently cut in front of people who were still waiting to board with 7 because they left a gap in the line. For all I knew, they were group 9 people who were just in the way.

I let them go in front of me, but they were mad and yelling, and there were other people from other directions still cutting in front of us.

I get on the plane and there are two guys already all buckled up in my aisle (I have the window seat). They look at me confused, and ask me if they need to get up. Like they expected me to crawl over them or something.

I get that it was late and most people on this flight had been delayed by at least 6 hours. But the whole experience had me wishing for the SW boarding process. It's just so much more organized and less chaotic. And when the majority of the plane is boarding in groups 8-9, it becomes a pushing and shoving stampede to be the first to board in those groups.

Regardless of whether or not seats are assigned, SW's boarding process is the best (or least painful, depending on your perspective) in the industry. This was one thing they did WELL and they are throwing it away to be just as awful at boarding as every other airline.
ChoppinDs40
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This is where status matters on AA and the others. Without status, you truly are a gen pop peasant on those airlines.

I'm Platinum Pro on AA (one below exec platinum), and boarding is always a breeze (group 2). There's rarely a line at the priority counter for checking bags, or international flight passport things, or traveling with kids, etc.

Sadly, anytime there are flight cancellations and rebookings, it's going to be a mess. Also, CLT sucks - that airport was nowhere ready for the US Airways/AA merger at the time and has been under construction for years it seems.

And yes, the people crowding around the boarding line well before their group will ALWAYS be a thing. People start lining up that are group 4 before they've even called Group 1, preboard, etc.

It's been awhile but I now only imagine what it looks like once group 4 actually gets called and all the 5+ non status people start crowding around.
Stymied
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txags92 said:

Get ready for SW to be screwed up for days. Apparently Hobby currently has all runways closed and nobody can takeoff or land. Apparently had all but one down for maintenance and had to close the last one for pavement repairs. If the past is any indication there will be SW flights cancelled due to "weather" at airports with clear blue skies for the next several days.
No cancellations

https://www.khou.com/article/news/local/hobby-airport-ground-stop-runway-repairs/285-096f2aae-3e90-44ff-8e14-471fc1024172
TXTransplant
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That's just it…hardly anyone on the flight even had status on AA. At least 2/3 of the plane boarded in groups 7-9. The boarding process was such a waste of time, made worse by the extended delay and 1 am departure time.

Plane was an Airbus 220 that seats 200 people, give or take. I swear at least 100+ people were trying to board in groups 7-9. Just stupid.

I'm guessing this was partly a function of the cancellations and rebookings, but this is such a common occurrence now that the airlines ought to be able to manage it better. There is no excuse for an entire booking system to melt down just because some flights got delayed/cancelled.

I'd guess the lack of status is also due to the fact that we were going to IAH. United dominates here, and I wouldn't guess a whole lot of people have status on AA, just because we are usually only flying them because United or SW doesn't cover the route. I fly AA once a year.

The gate where we landed (A29) is still in the old part of the terminal that hasn't been updated. When I got off the plane at IAH, I questioned if we were even at the correct airport because it looked so unfamiliar.

CLT was just like every other airport where the layout of the boarding lines encourages people to crowd and/or causes them to block other areas that need to be clear (like when the line extends out into the main aisle/path for the terminal).

I'd say CLT is better than PHL, only because PHL has converted every boarding area into a table service restaurant. Meaning there is almost nowhere for non-dining passengers to sit OR line up. The last times we flew through there, the lines for boarding literally were in the main terminal pathway.

Boarding line crowding just isn't as big of an issue on SW because no one is trying to jockey for position. Every once in a while some idiot will just blatantly cut in line, but that's rare. It's not anything like the "cattle call" that people like to criticize it as.
txags92
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Stymied said:

txags92 said:

Get ready for SW to be screwed up for days. Apparently Hobby currently has all runways closed and nobody can takeoff or land. Apparently had all but one down for maintenance and had to close the last one for pavement repairs. If the past is any indication there will be SW flights cancelled due to "weather" at airports with clear blue skies for the next several days.
No cancellations

https://www.khou.com/article/news/local/hobby-airport-ground-stop-runway-repairs/285-096f2aae-3e90-44ff-8e14-471fc1024172
Yeah, that surprised me. When I was first told about it, it sounded like it was going to be a longer deal.
ChoppinDs40
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I don't disagree but the boarding groups are set up based on status then ticket type/fare.

Exec platinum + first class = 1
platinum pro = 2
platinum = 3
gold = 4
Main Cabin Extra = 5
Credit Card holders = 5 (I think?)
Main Cabin = 6
gen pop basic fare economy = 7-9 How they determine the 7-9, I do not know.

They aren't magically going to move a bunch of people up to 5 because if I paid for 5, I'd be pissed (not really, but you get the idea).

This is where SWA is going, likely. That or they'll do a hybrid approach and boarding position will be more driven by status, type of seat selected, early bird next, etc. on down the list.

The other airlines could learn something from this just to make the boarding process more efficient, assigned seats included.
TXTransplant
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That sounds about right based on our experience on the flights that weren't delayed. We had main cabin seats and boarded group 6 on other flights. The one of us in our party who had input his AA number got 6 when we were rebooked. The rest of us got 8.

But it seems like we all should have gotten 6, even on the rebooking. I know that wasn't our original flight, but we certainly paid for that "privilege" (I'm using that term very loosely).

And I would agree, those criteria work fine on a "normal" flight. But when cancellations and delays mean nearly everyone on the flight is getting a new BP, the system ought to adjust accordingly and not just "default" to the standard groups. Because in that situation, it's critical to get the plane boarded and in the air as fast as possible.

As we were boarding, the gate agents didn't even want to see anyone's previously issued mobile boarding passes. If that's all you had, they said "don't scan it, just give us your last name and seat number". All this computer automation, mobile app, IT crap, and when the SHTF, it's like they all revert back to 1983.
txags92
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TXTransplant said:

That sounds about right based on our experience on the flights that weren't delayed. We had main cabin seats and boarded group 6 on other flights. The one of us in our party who had input his AA number got 6 when we were rebooked. The rest of us got 8.

But it seems like we all should have gotten 6, even on the rebooking. I know that wasn't our original flight, but we certainly paid for that "privilege" (I'm using that term very loosely).

And I would agree, those criteria work fine on a "normal" flight. But when cancellations and delays mean nearly everyone on the flight is getting a new BP, the system ought to adjust accordingly and not just "default" to the standard groups. Because in that situation, it's critical to get the plane boarded and in the air as fast as possible.

As we were boarding, the gate agents didn't even want to see anyone's previously issued mobile boarding passes. If that's all you had, they said "don't scan it, just give us your last name and seat number". All this computer automation, mobile app, IT crap, and when the SHTF, it's like they all revert back to 1983.

I think the whole idea of priority boarding groups is dumb. You get to get on the plane early and sit around in insufficient air conditioning most of the time while watching land whales wondering what to do with their oversized carryons that won't fit overhead. I would rather see them board the plane from the back to the front and window seats before middle and aisle seats. It would be much faster and less chaotic. They would just have to figure out a way to protect the carryon stowage space for the folks at the front of the plane, which shouldn't be an impossible task.
TXTransplant
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The only reason I want to board early is strictly to insure I have bin space for my carry on. That's it. I refuse to check bags on domestic flights (and rarely on international).

Whether or not FAs enforce overhead bin "rules" is a crapshoot. Usually it's a free for all, with people putting anything and everything in the overhead bin and nothing under the seat. And they put their stuff in random places in the aircraft rather than near their seat.

I have seen the "rules" being enforced more lately. FAs seem to be policing people who put their personal item in the bin instead of under the seat. And a FA on our flight last night made some in my group take their bags out of the bin when they put them in the first open bin space (rather than where they were sitting). But until the airlines are consistent with this, it will be a source of frustration for those of us who carry on.
62strat
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Quote:

I think the whole idea of priority boarding groups is dumb. You get to get on the plane early and sit around in insufficient air conditioning most of the time while watching land whales wondering what to do with their oversized carryons that won't fit overhead.

https://www.tiktok.com/@ismocomedy/video/7273165985178307883
 
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