It's legit and went out 48hrs ago. You go to the account management page and upload the codes provided in your email. 24hrs later you will see them applied to your total points
Dear Valued Southwest Customer,
On behalf of Southwest, I want to let you know we're so sorry.
Our Purpose has always been to connect our Customers to what's important in their lives. And this holiday season, as you made plans with us to do just that, we fell short. For that, please accept my personal apology.
Southwest experienced a unique combination of events that started with severe weather at our busiest airports and transitioned into other operational challenges that stretched our People, processes, tools, and technology. This caused unprecedented wide-scale cancellations and ultimately impacted your trip.
I know that no amount of apologies can undo your experience. For those who have requested refunds, reimbursements and/or are waiting to be reunited with lost bag(s), those processes are being handled with great urgency and we appreciate your patience. Additionally, please accept this gesture of goodwill of 25,000 Rapid Rewards bonus points.
These points equate to a base fare redemption value of over $300*. Rapid Rewards points have no blackout dates, can be used on any available seat, and never expire. Rapid Rewards points can be used for future travel, and/or on items like gift cards or merchandise.
Your reservation is eligible for the 2 code(s) below. Each code represents a value of 25,000 Rapid Rewards bonus points. See How to claim your 25,000 Rapid Rewards bonus points below.