Customer Satisfaction Program Ford# 24B59
TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 24B59 Ford Motor Company PO Box 1904 Dearborn, Michigan 48121
February 18, 2025 Certain 2023 Model Year F-150 Super Duty, Expedition, Navigator, and Transit Vehicles Transmission Replacement PROGRAM TERMS This program will be in effect through February 28, 2026 or a maximum of 60,000 miles, whichever occurs first. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Super Duty 2023 Kentucky Truck Build Date Range Expedition May 2, 2023 through October 5, 2023 2023 Kentucky Truck Navigator May 8, 2023 through July 24, 2023 2023 Kentucky Truck Transit May 1, 2023 2023 Kansas City U.S. population of affected vehicles:
Affected vehicles are identified in OASIS and FSA VIN Lists. February 28, 2023 through September 25, 2023 REASON FOR THIS PROGRAM On the affected vehicles, a front select-fit shim is missing within the transmission. Over time, the transmission shift quality performance may degrade and transmission shifts may become rough and jerky. If the issue progresses without repair, a powertrain wrench light may illuminate in the cluster. SERVICE ACTION Dealers are to replace the transmission. This service must be performed on all affected vehicles at no charge to the vehicle owner. To assist vehicle owners to have this repair completed when parts are available, dealers should: Arrange to pick up the owner's vehicle and drive it to the dealership for repairs (rentals are authorized see Rental Vehicles). o Re-deliver the owner's vehicle after repairs have been completed.
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https://static.nhtsa.gov/odi/tsbs/2025/MC-11014909-0001.pdf[/url]