FLATOUT said:
I will tell you this, all of you that rush to judgement on the internet after ALL of these years of seeing all kinds of stuff go down on the internet are fools and the reason I don't post here anymore.
6 pages of something that happened on Saturday? This was the first time I told my Wife and Kids I was going to turn off the cell phone for an entire trip and here we go.
Probably in First Class using people like the OP's money.FLATOUT said:
Great way to return from Vacation (facepalm). I literally flew out on January 4th with my kids and parents to celebrate my Fathers 70th birthday and returned this afternoon.
I speaking about this specific incident. Someone renting a car, driving a few hours, and having the car sold out from under them. I know you're perfect and know every single thing everyone who has ever worked under you has ever done, read every email, and listened in on every phone conversation, so you won't understand how the leader of a department/company may not be aware of every incident that happens.Rattler12 said:I think you're being a bit naive if you don't think the GM of the dealership doesn't know what's going on in his dealership. If he truly doesn't he probably shouldn't be the GM.aTm2004 said:
Never said the dealership is the victim here. Did she escalate to the GM to try to have it made right? Nope. She came on here and started blasting them, and when she found out the GM was a poster on here, she started blasting him and making ignorant comments about him. That's the issue. She made it personal with someone who may not even know what happened.
Private Jet...playaDiet Cokehead said:Probably in First Class using people like the OP's money.FLATOUT said:
Great way to return from Vacation (facepalm). I literally flew out on January 4th with my kids and parents to celebrate my Fathers 70th birthday and returned this afternoon.
aTm2004 said:Private Jet...playaDiet Cokehead said:Probably in First Class using people like the OP's money.FLATOUT said:
Great way to return from Vacation (facepalm). I literally flew out on January 4th with my kids and parents to celebrate my Fathers 70th birthday and returned this afternoon.
In the world I worked in P&P came from the top down......not the other way around. Those that didn't follow those P&P's didn't last long.aTm2004 said:I speaking about this specific incident. Someone renting a car, driving a few hours, and having the car sold out from under them. I know you're perfect and know every single thing everyone who has ever worked under you has ever done, read every email, and listened in on every phone conversation, so you won't understand how the leader of a department/company may not be aware of every incident that happens.Rattler12 said:I think you're being a bit naive if you don't think the GM of the dealership doesn't know what's going on in his dealership. If he truly doesn't he probably shouldn't be the GM.aTm2004 said:
Never said the dealership is the victim here. Did she escalate to the GM to try to have it made right? Nope. She came on here and started blasting them, and when she found out the GM was a poster on here, she started blasting him and making ignorant comments about him. That's the issue. She made it personal with someone who may not even know what happened.
Ahh, so there were people who didn't follow rules? Is that what you're saying? It can't be!Rattler12 said:In the world I worked in P&P came from the top down......not the other way around. Those that didn't follow those P&P's didn't last long.aTm2004 said:I speaking about this specific incident. Someone renting a car, driving a few hours, and having the car sold out from under them. I know you're perfect and know every single thing everyone who has ever worked under you has ever done, read every email, and listened in on every phone conversation, so you won't understand how the leader of a department/company may not be aware of every incident that happens.Rattler12 said:I think you're being a bit naive if you don't think the GM of the dealership doesn't know what's going on in his dealership. If he truly doesn't he probably shouldn't be the GM.aTm2004 said:
Never said the dealership is the victim here. Did she escalate to the GM to try to have it made right? Nope. She came on here and started blasting them, and when she found out the GM was a poster on here, she started blasting him and making ignorant comments about him. That's the issue. She made it personal with someone who may not even know what happened.
Operative part of the last sentence in my post ....."didn't last long". If the two dealership employee's that pulled this stunt are relieved of their employment that would be a good thing and lend credence to your support of the GM. If they aren't, the directive for this type of procedure came from the top, either the GM or someone above him in corporate and if the latter, the GM would have certainly known about the procedure. You would have us believe that the salesman and the SM thought this up on their own. That's doubtful .aTm2004 said:Ahh, so there were people who didn't follow rules? Is that what you're saying? It can't be!Rattler12 said:In the world I worked in P&P came from the top down......not the other way around. Those that didn't follow those P&P's didn't last long.aTm2004 said:I speaking about this specific incident. Someone renting a car, driving a few hours, and having the car sold out from under them. I know you're perfect and know every single thing everyone who has ever worked under you has ever done, read every email, and listened in on every phone conversation, so you won't understand how the leader of a department/company may not be aware of every incident that happens.Rattler12 said:I think you're being a bit naive if you don't think the GM of the dealership doesn't know what's going on in his dealership. If he truly doesn't he probably shouldn't be the GM.aTm2004 said:
Never said the dealership is the victim here. Did she escalate to the GM to try to have it made right? Nope. She came on here and started blasting them, and when she found out the GM was a poster on here, she started blasting him and making ignorant comments about him. That's the issue. She made it personal with someone who may not even know what happened.
Why? They have student loan money burning a hole in their pocket!PrestigeWorldwideAg12 said:
All of this over $300. My wife has probably spent more than that on Amazon since this thread started.
It sucks that it happened, but hey that's life. Tough auto market and being too picky it sounds. Take what you can.
Sounds like you need a cash car until you get past your other financial responsibilities.
I'm with you. It can't just be the $300. I think she was also probably REALLY excited to be getting a brand new car (which is understandable) and some of the disappointment has manifested in her posts. Even so, the dealership intentionally did this and should be held accountable.PrestigeWorldwideAg12 said:
All of this over $300. My wife has probably spent more than that on Amazon since this thread started.
It sucks that it happened, but hey that's life. Tough auto market and being too picky it sounds. Take what you can.
Sounds like you need a cash car until you get past your other financial responsibilities.
PrestigeWorldwideAg12 said:
All of this over $300. My wife has probably spent more than that on Amazon since this thread started.
It sucks that it happened, but hey that's life. Tough auto market and being too picky it sounds. Take what you can.
Sounds like you need a cash car until you get past your other financial responsibilities.
Well, we don't know what he'll do. Chances are, we will never know because that's not something that he'll run to the internet to give specifics about, nor should he. But keep on that high horse you're on.Rattler12 said:Operative part of the last sentence in my post ....."didn't last long". If the two dealership employee's that pulled this stunt are relieved of their employment that would be a good thing and lend credence to your support of the GM. If they aren't, the directive for this type of procedure came from the top, either the GM or someone above him in corporate and if the latter, the GM would have certainly known about the procedure. You would have us believe that the salesman and the SM thought this up on their own. That's doubtful .aTm2004 said:Ahh, so there were people who didn't follow rules? Is that what you're saying? It can't be!Rattler12 said:In the world I worked in P&P came from the top down......not the other way around. Those that didn't follow those P&P's didn't last long.aTm2004 said:I speaking about this specific incident. Someone renting a car, driving a few hours, and having the car sold out from under them. I know you're perfect and know every single thing everyone who has ever worked under you has ever done, read every email, and listened in on every phone conversation, so you won't understand how the leader of a department/company may not be aware of every incident that happens.Rattler12 said:I think you're being a bit naive if you don't think the GM of the dealership doesn't know what's going on in his dealership. If he truly doesn't he probably shouldn't be the GM.aTm2004 said:
Never said the dealership is the victim here. Did she escalate to the GM to try to have it made right? Nope. She came on here and started blasting them, and when she found out the GM was a poster on here, she started blasting him and making ignorant comments about him. That's the issue. She made it personal with someone who may not even know what happened.
Kudos for taking the high road and trying to fix OP's issue.FLATOUT said:
Spent about 30 minutes on the phone with the OP after calling my Sales Managers to figure out what happened.
I will be reimbursing the OP for his travel expenses and discussing other options tomorrow on his purchase.
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
As long as I can remember on here; and I have been posting since before I graduated from school here in 2012, I don't remember ever seeing a senior level GM/Operating Partner/Executive ever coming on here and posting about these types of situations. I have always come on here and tried to help, work with posters, hire Aggies, mentor students, etc...ect.... I get that it's common place these days to create social media videos to cancel anything and everything that doesn't go the way that it should prior to resolving things through more appropriate channels.
Again Op sorry this happened and I look forward to talking with you again tomorrow.
dubi said:Kudos for taking the high road and trying to fix OP's issue.FLATOUT said:
Spent about 30 minutes on the phone with the OP after calling my Sales Managers to figure out what happened.
I will be reimbursing the OP for his travel expenses and discussing other options tomorrow on his purchase.
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
As long as I can remember on here; and I have been posting since before I graduated from school here in 2012, I don't remember ever seeing a senior level GM/Operating Partner/Executive ever coming on here and posting about these types of situations. I have always come on here and tried to help, work with posters, hire Aggies, mentor students, etc...ect.... I get that it's common place these days to create social media videos to cancel anything and everything that doesn't go the way that it should prior to resolving things through more appropriate channels.
Again Op sorry this happened and I look forward to talking with you again tomorrow.
tk for tu juan said:
It is good to know that no vacation goes unpunished in every professional career path, not just engineering/construction
Ownership and accountability goes a long way and the OP definitely needs to learn how to be more professional in addressing issues such as this. A $300 loss + some wasted time is going to be far from the worst consumer issue she has to deal with in the future so she needs to learn how to control her emotions until going bat shat crazy is truly deserved.FLATOUT said:
Spent about 30 minutes on the phone with the OP after calling my Sales Managers to figure out what happened.
I will be reimbursing the OP for his travel expenses and discussing other options tomorrow on his purchase.
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
As long as I can remember on here; and I have been posting since before I graduated from school here in 2012, I don't remember ever seeing a senior level GM/Operating Partner/Executive ever coming on here and posting about these types of situations. I have always come on here and tried to help, work with posters, hire Aggies, mentor students, etc...ect.... I get that it's common place these days to create social media videos to cancel anything and everything that doesn't go the way that it should prior to resolving things through more appropriate channels.
Again Op sorry this happened and I look forward to talking with you again tomorrow.
Quote:
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
Diet Cokehead said:Ownership and accountability goes a long way and the OP definitely needs to learn how to be more professional in addressing issues such as this. A $300 loss + some wasted time is going to be far from the worst consumer issue she has to deal with in the future so she needs to learn how to control her emotions until going bat shat crazy is truly deserved.FLATOUT said:
Spent about 30 minutes on the phone with the OP after calling my Sales Managers to figure out what happened.
I will be reimbursing the OP for his travel expenses and discussing other options tomorrow on his purchase.
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
As long as I can remember on here; and I have been posting since before I graduated from school here in 2012, I don't remember ever seeing a senior level GM/Operating Partner/Executive ever coming on here and posting about these types of situations. I have always come on here and tried to help, work with posters, hire Aggies, mentor students, etc...ect.... I get that it's common place these days to create social media videos to cancel anything and everything that doesn't go the way that it should prior to resolving things through more appropriate channels.
Again Op sorry this happened and I look forward to talking with you again tomorrow.
Martin Q. Blank said:Quote:
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
While you are in "make a buyer happy mode", can I get a Palisade at cost? I also promise to avoid using student loans for funding.Quote:
I have very few problems out of this store, we run a tight ship and care about our customers. We operate in College Station and work with people buying or servicing a car for the first time in their lives many times.
It's very unfortunate this happened but for anyone saying this was all somehow intentional or that this is somehow our culture that's wrong. Do you think I want to come back from the first 5 days I have had off in months to a 7 page thread on Texags with everyone bashing my store, my employees, and my livelihood?
People make mistakes, it's a teaching/learning moment and a discussion in regards to the correct judgement call once pieces were in motion and how to correct.
Palisade Calligraphy or GTFO.dubi said:While you are in "make a buyer happy mode", can I get a Palisade at cost? I also promise to avoid using student loans for funding.Quote:
I have very few problems out of this store, we run a tight ship and care about our customers. We operate in College Station and work with people buying or servicing a car for the first time in their lives many times.
It's very unfortunate this happened but for anyone saying this was all somehow intentional or that this is somehow our culture that's wrong. Do you think I want to come back from the first 5 days I have had off in months to a 7 page thread on Texags with everyone bashing my store, my employees, and my livelihood?
People make mistakes, it's a teaching/learning moment and a discussion in regards to the correct judgement call once pieces were in motion and how to correct.
Doesn't look like it, which is why I feel the way I do about the situation. Give someone a chance to make it right before going after them, and giving them that chance does not mean reaching out on their private social media accounts.Complete Idiot said:
I didn't read through this whole thread but did note the original post was made 24 hours after the event, I was curious if the situation had been escalated through other channels first prior to immediately going the route of a social media blast.
You should make a TikTok video about it.FLATOUT said:Diet Cokehead said:Ownership and accountability goes a long way and the OP definitely needs to learn how to be more professional in addressing issues such as this. A $300 loss + some wasted time is going to be far from the worst consumer issue she has to deal with in the future so she needs to learn how to control her emotions until going bat shat crazy is truly deserved.FLATOUT said:
Spent about 30 minutes on the phone with the OP after calling my Sales Managers to figure out what happened.
I will be reimbursing the OP for his travel expenses and discussing other options tomorrow on his purchase.
I am not going to go back and forth on Texags about every detail of the situation but what happened was not intentional, a process was not followed, and some mistakes were made. I am going to leave it at that.
As long as I can remember on here; and I have been posting since before I graduated from school here in 2012, I don't remember ever seeing a senior level GM/Operating Partner/Executive ever coming on here and posting about these types of situations. I have always come on here and tried to help, work with posters, hire Aggies, mentor students, etc...ect.... I get that it's common place these days to create social media videos to cancel anything and everything that doesn't go the way that it should prior to resolving things through more appropriate channels.
Again Op sorry this happened and I look forward to talking with you again tomorrow.
If I was the OP I would have been livid as well, I certainly don't blame them for being that level of pissed.
I think had I been there this would never have made it to Texags (meaning I could have made a call) but I also don't fault my GSM for not making a decision that was beyond his $$$$ to make at the time. I know this is the last thing he wanted me walking into right when I got home.
Anyways, we'll hopefully work through all of this tomorrow.
