Short version: They offered a deal that they did not want to honor. When asked to provide proof to the reasons they were raising the price, they got upset and said they were refusing to do business.
Long version
My neighbor was buying a new vehicle from Stanley Ford in McGregor. I offered to buy his old truck from him. He agreed to sell it to me for the value offered to him on trade. Stanley agreed to accept the truck and sell it to me for $500 over the trade in value, plus TT&L., what they call an "in-and-out." They had no problem doing the "in". Once they possessed the truck things began to change. Due to a check engine light that was on when they purchased it, they were "unable to sell it in its current condition". They would not say what was wrong with it or any possible repair costs. They did give me a new sales price that was now almost $10,000 more. We already had an agreed on sales price, so I continued to ask for the service bill. When they did not provide this my suspicions grew. After a week with very little communication they provided a service record that failed to itemize the work done, as requested. They also called my neighbor back and told him that they would send him a new check for more money. This would in turn cost me more. I told them I was okay paying the increased price if they could provide me a better service record, let me view the parts that were removed from the truck and provide proof that they were sending my neighbor a check for more money than they originally paid him. They decided to rescend their offer to me. After sending an email highlighting their deceptive practices as outlined in the Texas Deceptive Trade Practices Act, I was given a number to their COO. He spoke with me and initially said no deal. After I told him what happened, he said he would review everything and call me back by 10am. The next day was a Saturday and I told him not to waste his weekend on this, but I would like a call back. He assured me he does not get weekends off with 500 employees. On Monday at noon, after not hearing back, I texted the COO. He texted back that he reviewed it and we would not be doing business.
This does not sound like an isolated incident.
After reviewing multiple online complaints outlining similar trade practices, I too decided to share my story. For their top management to review what happened and not care to resolve the issue, I believe that this is not a singular problem but one that is allowed to permeate through the company. Complaints have also been received with similar dealings at their other locations. My neighbor expressed multiple concerns of his own before, during and after his purchase. I will let him choose if he want's to share his story. Because of my neighbors warning up front, I recorded my conversations with the sales team. This kept them from being able to walk back their statements, but in the end it only highlighted their business practices.
Long version
My neighbor was buying a new vehicle from Stanley Ford in McGregor. I offered to buy his old truck from him. He agreed to sell it to me for the value offered to him on trade. Stanley agreed to accept the truck and sell it to me for $500 over the trade in value, plus TT&L., what they call an "in-and-out." They had no problem doing the "in". Once they possessed the truck things began to change. Due to a check engine light that was on when they purchased it, they were "unable to sell it in its current condition". They would not say what was wrong with it or any possible repair costs. They did give me a new sales price that was now almost $10,000 more. We already had an agreed on sales price, so I continued to ask for the service bill. When they did not provide this my suspicions grew. After a week with very little communication they provided a service record that failed to itemize the work done, as requested. They also called my neighbor back and told him that they would send him a new check for more money. This would in turn cost me more. I told them I was okay paying the increased price if they could provide me a better service record, let me view the parts that were removed from the truck and provide proof that they were sending my neighbor a check for more money than they originally paid him. They decided to rescend their offer to me. After sending an email highlighting their deceptive practices as outlined in the Texas Deceptive Trade Practices Act, I was given a number to their COO. He spoke with me and initially said no deal. After I told him what happened, he said he would review everything and call me back by 10am. The next day was a Saturday and I told him not to waste his weekend on this, but I would like a call back. He assured me he does not get weekends off with 500 employees. On Monday at noon, after not hearing back, I texted the COO. He texted back that he reviewed it and we would not be doing business.
This does not sound like an isolated incident.
After reviewing multiple online complaints outlining similar trade practices, I too decided to share my story. For their top management to review what happened and not care to resolve the issue, I believe that this is not a singular problem but one that is allowed to permeate through the company. Complaints have also been received with similar dealings at their other locations. My neighbor expressed multiple concerns of his own before, during and after his purchase. I will let him choose if he want's to share his story. Because of my neighbors warning up front, I recorded my conversations with the sales team. This kept them from being able to walk back their statements, but in the end it only highlighted their business practices.
