Question about the online protest process:
I successfully protested online last year, so my neighbor asked me to help her with a protest this year. I went through the recent sales with her and showed her the CAD value of other houses in the neighborhood, built a spreadsheet for her, and basically walked her through the online protest.
Well, HCAD sent her a notice that she had to appear in person today. She drove all the way down to the office on 290 from The Woodlands and was there long enough for the appraiser to ask her what she wanted her house valued for. She gave him the same number she submitted online, and he admitted he'd already reviewed the evidence she submitted and approved her request.
Now, she's happy she got the reduction, but why in the world wasn't this approved online? Why did the CAD force her to show up in person for what amounted to a 5 min meeting (where the appraiser already knew what his answer would be)? Are they forcing people to do this in the hopes they won't show up? If so, what's the point in having the online process at all? Is it random who gets selected to show up in person, or is there something that triggers it?