So almost 4 months ago my neighbors and I (near Rock Prairie) were told by the door-to-door sales rep (James) that if we referred someone, we would EACH get an additional $200 visa gift card after 90 days of service. This is in addition to the $200 sign up bonus. Was anyone else told this?
We are now being told that we had to enter these referrals through a website (https://www.frontiercustomerreferral.com/) not just turn them in via our sales person. This is not possible after the service has started and our sales rep never told us about the website.
In my case, a neighbor referred me, and I referred another person. The same sales rep told us to text him the referral contact and that he would turn it in and we'd EACH get the referral bonus after 90 days as a visa gift card. I have this in writing (via text) but now the guy isn't responding and customer service is saying TOO BAD/TOO LATE.
We are now being told that we had to enter these referrals through a website (https://www.frontiercustomerreferral.com/) not just turn them in via our sales person. This is not possible after the service has started and our sales rep never told us about the website.
In my case, a neighbor referred me, and I referred another person. The same sales rep told us to text him the referral contact and that he would turn it in and we'd EACH get the referral bonus after 90 days as a visa gift card. I have this in writing (via text) but now the guy isn't responding and customer service is saying TOO BAD/TOO LATE.