Another bad experience tonight. I just don't get it. I have been there 5x. The first was a to-go order when they first opened that was outstanding. The 4x since have all been kinda terrible.
Tonight we were seated quickly despite the restaurant being crowded. The waitress was very attentive. The food took over 40 mins to come out (fried catfish plate and fish tacos). The catfish was cold. Like it had been sitting out at my tailgate for an hour kinda taste. Fish tacos were fine but got the wrong side order. Wife finished meal before waitress said "that should be coming soon".
I gently told the waitress about the experience. She was a very sweet girl but certainly not empowered to solve anything. I think I'm done with second chances there. It's a shame, because we really were rooting for it to work.
Am I the only one, or have others had similar experiences?
Tonight we were seated quickly despite the restaurant being crowded. The waitress was very attentive. The food took over 40 mins to come out (fried catfish plate and fish tacos). The catfish was cold. Like it had been sitting out at my tailgate for an hour kinda taste. Fish tacos were fine but got the wrong side order. Wife finished meal before waitress said "that should be coming soon".
I gently told the waitress about the experience. She was a very sweet girl but certainly not empowered to solve anything. I think I'm done with second chances there. It's a shame, because we really were rooting for it to work.
Am I the only one, or have others had similar experiences?