Folks, I apologize that the discount didn't get on every ticket on the first try and for any other mistakes with the bill. We actually had three servers working the patio. Please keep in mind that every discount on every seperate check requires a manager to put in a password; it's not instantaneous. Also keep in mind that these HH tend to double in size from the original number we plan for. We never assign one server to more than 20 people, but we can't predict the future either. The weather was beautiful, and the turnout was beyond our expectations. This leads to many compications when the restaurant is already on an hour wait, including slower service.
Since hosting the HH's at both restaurants we've ran specials that we haven't given to anyone else in town. Still, every thread has one or two complaints that our specials were not good enough, and in this case, a complaint that our service was lacking. I understand this is not the sentiment of the majority of HH patrons, but a little understanding would be appreciated. We intended for these happy hours to show our appreciation to the BCS community. The last thing we want is for our efforts to backfire.
We are trying to make everyone happy here, but nobody is "entitled" to a discount so please don't be offended or indignant when it isn't automatically on your check. We only do this once a month, we dedicate an extra server to your group, and we don't do it for anyone else.
Just to reiterate, we love doing these happy hours, and love working with Tonia (and Amanda)! Thank you to everyone who came out
[This message has been edited by EccellGroup (edited 4/17/2009 1:04a).]
