Oh boy... Welp, there are multiple reasons why I've been quiet here for a while, part of which is that I saw a lot of these type things developing, but not soon enough to head them off at the time. Rather than keep trying to pull more and more business in, I took a step back. As such, as I became aware of them, along with a massive two year fight with the ATF proper (which I won), I've been a bit AWOL.
There are a lot of names on this thread that I know and hate to see. I'm also not going to try to blow smoke or call anyone out. They were legitimate issues that we had.
It's also something that I've spent the last couple years trying to address through multiple means, the biggest upgrade coming down the pipe right now, along with my next hire being someone specifically to address certain things. At times, I thought we had certain issues figured out and we didn't.... others, I stood up and took the blame when employees dropped the ball (It's my store so it's my responsibility regardless). And others, I screwed the pooch on, as well. When things do go South, I have absolutely tried to fix the issue... which I think is evident by what was said. Rocky road that ended up decent in the end.
Flip side is that I have developed wonderful relationships with a lot of Ags and non-Ags alike from this website. This business has been a combination of my wildest dreams and my deepest nightmares... sometimes at the same time.
At the end of the day, I always try to take care of what needs to be done but the path to getting there hasn't always been as smooth as I'd like.
In regards to test firing the guns before going out, it's something that has always been a sticking point in trying to address in multiple ways. We don't have a range here and loading up to go test fire rifles takes a significant amount of time. It also isn't always available to go do so due to the schedule of ASC, the weather, or other factors. Historically, the overall number of guns that we had genuine problems with were very low so test fire wasn't seen as a necessity, but I've since changed that policy depending on what is being built. What I did start finding was that certain calibers (6.8spc being the worst culprit) tended to need more tuning than others.
Specific calibers always get test fired now... and certain level builds or types of builds do, as well. Standard off the shelf "grab bag" style guns do not but those have a lower profit margin in them so taking an extra hour to go test fire would make me have to raise the prices on them when they rarely have major issues and usually just need tweaks and adjustments.
Owner of Texian Firearms:
Dealer in Firearms, Optics, Night Vision and other shooting accessories.
US importer/distributor of Rudolph Optics
Supporting bad financial decisions since 2015