So I've had the Yeti Hopper Backflip 24 for a couple years and loved it. Somehow the zipper got screwed up and the teeth were all janky so it would close up properly. Filed a warranty claim and within 24 hours got an email with the warranty paperwork and a prepaid shipping label to send it back. 10 days later I've now received a brand new Yeti Hopper Backflip 24.

I know people bag on Yeti as overpriced or whatever but I've had nothing but good experiences with their stuff and thought it warranted a shout out for them standing behind a product and replacing it.

Good to know, but I can't afford to be a Yeti owner

My relationship with igloo is they don't call me and I don't call them.

TarponChaser said:

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So I've had the Yeti Hopper Backflip 24 for a couple years and loved it. Somehow the zipper got screwed up and the teeth were all janky so it would close up properly. Filed a warranty claim and within 24 hours got an email with the warranty paperwork and a prepaid shipping label to send it back. 10 days later I've now received a brand new Yeti Hopper Backflip 24.

I know people bag on Yeti as overpriced or whatever but I've had nothing but good experiences with their stuff and thought it warranted a shout out for them standing behind a product and replacing it.

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They've probably got two more to send you before they would start losing money on your initial transaction.