JJMt said:
Quote:
It is unfortunate that there are builders out there that have made some folks feel this way, but there are plenty of honest hard working contractors too, & they are pretty easy to differentiate between & find.
It may be easy for another contractor to differentiate and find, but my experience is that it's not so easy for a lay person. Do you have any recommendations or advice for us laypeople on how to find the good contractors and tell which ones are bad?
Great question!
When I meet with prospective clients my first request is that we just have a cup of coffee & talk; when you build a house you are going to be borderline married to your builder, so I think the first step is just seeing if you like each other & would feel comfortable spending A LOT of time with that person. It sounds silly, but I feel very strongly about it. All of the below items can be addressed during this sit down.
- Communication: This is the single biggest issue on most builds that go sour: poor communication. If a dispute comes up on the job most likely you are not being unreasonable and your builder isn't being shady, the two of you simply did not communicate very well on that matter. This is absolutely crucial during the bid phase. Look for a bid/proposal format with as much info as possible. For example: our proposals are typically around 100 pages long. This isn't done to be confusing, it is meant to be informative. We line item every cost in the budget and how/why we came up with that number. We use that proposal throughout the process, we take it with us to selections. When a client picks out their counter-tops they have our budget showing what was bid, therefor they know if they pick out a level 7 Quartz and the bid shows a level 5 that there will be a cost delta. We include material and appliance specs, light fixtures, doors, estimated schedule, everything. Not everyone does this, but the point is to make sure that what you desire & what is proposed are the same and that there is a process of some kind in place to ensure that.
- Organization: how is the job monitored? You will be making a ton of decisions and there will be a small mountain of paperwork documenting everything, how is this stored? Is it spreadsheets sent via email? Is there a portal or online project management tool that you have access to? Is it old school with a hard copy folder?There is not a right or wrong answer here, just make sure there is some kind of plan and it works for you.
- Contract delivery method: Look for as much transparency as possible. It is becoming more and more common to use cost plus contracts that are 100% transparent.
-Change order process; when is a change order necessary and how is it priced?
- Warranty; both length/coverage & the process for getting warranty work done. I think most builders in Texas have a standard 1/2/10 warranty. 1 year for everything, 2 years for mechanical systems (HVAC, electrical, & plumbing), & 10 year structural. It is also good to know if that warranty is underwritten by a third party or not.
- Deposits; what type of deposits are required and when. A deposit for pre-construction services, in my opinion, would be a red flag (the exception being a deposit to hold a lot that the builder owns). Build deposits, required prior to commencement of actual construction are more common (just check with your lender that they will count towards your percentage of a construction loan if you are using one).
- Ask for references/referrals. Building is a very personal relationship, so see what the relationship was like with past clients. Bear in mind you can always find someone who is disgruntled to some degree, but if you talk to 3 or more past clients you should be able to get a feel for the general trend.
- Ask trades about home builders if you can. The building world, especially custom homes, is a small community. You can tell a lot, in my opinion, about a builder by how they treat their trades. Personally I firmly believe that you take good care of your customer by taking good care of your trades (meaning that you pay them on time, have the job ready for them when you call them out, and generally be reasonable to work for).
- The feels: trust your gut after your meeting; 9 times out of 10 your gut will lead you in the right direction. If you have a good feeling about the builder after your meeting or not is important.
- Remember this when you are hiring a builder; we are in customer service, period. We are building houses, but priority one should always be customer service. There will almost always be issues of some sort on a custom build, the response to those issues will ultimately determine whether your building experience is a pleasant one or not. This is where the customer service aspect comes into play the most.
- Finally: don't get in a hurry. Custom homes are not production homes; fast is very rarely better in regards to quality.
Hope this helps.
Good luck & have fun!