Dad was working on his Ameritrade/Thinkorswim on his desktop and suddenly a pop-up appeared and said it was "Microsoft support" and his computer had been frozen due to virus, and to call them at MS Support. He did the right thing and called me before doing anything else but unfortunately I was on a call. While waiting for me to call back he convinced himself that it must be legit so he called "MS Support". of course it's a scam and they almost got him. They asked him for the first digit of his AMEX card and he gave it to them (SMH!!!). They told him China had hacked his PC and would be going for his $$$ so they wanted him to call the bank and they would help him lock his account, they would sit in on the call. Of course they would, how generous!
Anyway, his computer is now a mess!!! Screen is out of whack, large white pop-up with is first name on it and plus, according to my sister who tried to help, a huge phallic symboll!. WTF!
I am going to have to go visit him to help fix this crap... what are some of the basic things I should do/try?
I plan on rebooting in Safe Mode and see if I can restore to a previous date.
If that doesn't work, I'll try installing Malwarebytes and run that. Is that recommended?
Anything else? Any help would be greatly appreciated!
Anyway, his computer is now a mess!!! Screen is out of whack, large white pop-up with is first name on it and plus, according to my sister who tried to help, a huge phallic symboll!. WTF!
I am going to have to go visit him to help fix this crap... what are some of the basic things I should do/try?
I plan on rebooting in Safe Mode and see if I can restore to a previous date.
If that doesn't work, I'll try installing Malwarebytes and run that. Is that recommended?
Anything else? Any help would be greatly appreciated!