Spectrum in Austin sent me a new modem (didn't ask for it, current one seems fine). I guess they're updating everyone's hardward for improved reliability etc. but in trying to swap over to it last night it wouldn't push data to my Orbi router. I got online with their late night (10pm) tech support guy who was not overly helpful. We ended up hooking up the old modem again and working fine.
One thing he tried was to "register" my Orbi with Spectrum. That didn't work but would also have been the first time I've ever been asked to do that. When I set up my Orbi about a year ago it was with the current modem and was totally plug & play (one of the great things about that router) and I didn't speak to Spectrum, etc.
Anyone have any bright ideas? I know the above is vague. I don't give a crap about using the new modem except if by not using I'm at risk of downtime. Obviously can't have that with my wife and I both WFH and my h.s. freshman doing school remotely.
One thing he tried was to "register" my Orbi with Spectrum. That didn't work but would also have been the first time I've ever been asked to do that. When I set up my Orbi about a year ago it was with the current modem and was totally plug & play (one of the great things about that router) and I didn't speak to Spectrum, etc.
Anyone have any bright ideas? I know the above is vague. I don't give a crap about using the new modem except if by not using I'm at risk of downtime. Obviously can't have that with my wife and I both WFH and my h.s. freshman doing school remotely.