javajaws said:

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In general terms I agree with you. But when dealing with corporate America you are likely to get more/faster/better help the more you complain.

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There's a difference between complaining and screaming at them on the telephone.

And we are getting the best help now. I wrote a very polite e-mail to the CEO of AT&T and we have corporate personnel working on it. They are pushing to get it fixed, but it is a very difficult problem trying to figure out what is causing the issue. There is nothing he could say to them that would help.

I've also had best luck with other companies going to the top, too. We had a problem with UPS once and when I contacted the CEO's office, I got a call back in less than an hour. Another time, I contacted the CEO of FedEx and got the issue taken care of.

If normal channels don't work, go to the top, but be on your best behavior, not your worst.

maroon barchetta said:

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So, you're a Karen?

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What the hell would give you that idea?

As an insider to this type of thing, a politely worded email, letter, socisl media explaining your problem and what you need done actually gets picked up by bots of teams managing customer service and does get pushed to people to try to get the problem solved. I get them regularly and try to resolve them.

maroon barchetta said:

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eric76 said:

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maroon barchetta said:

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So, you're a Karen?

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What the hell would give you that idea?

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You wanna talk to the manager.

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I calmly explain the issue and politely ask for their advice or assistance. I don't demand anything. That is hardly a Karen.

I have worked with a lot of large, slow-moving, bureaucratic, organizations over time. My experience is that the technical people like you are probably dealing with have plenty of other pressing work going on they would rather prioritize for nice people. It helps to be professional to them without being pushy, and anything you can do to make their job easier will also make your job easier.

People who don't have skills to manage their emotions are the ones yelling, yeah. They lack a lot of things.

maroon barchetta said:

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eric76 said:

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maroon barchetta said:

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So, you're a Karen?

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What the hell would give you that idea?

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You wanna talk to the manager.

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Son was getting the runaround from BOA to the tune of $3,500. I wrote to a higher-than-high level executive at corporate. ****ing check arrived the next day. Some people refuse to take it in the shorts. Some people enjoy it.

**** yeah, I'm a Karen.

Some people just don't have balls. Clearly Eric does...

Quote:

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It is becoming more and more apparent to me that the people who are the least able to take responsibility for their errors are those who are the least tolerant of other's.

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Is this a new insight? I thought they were just called "my immediate family."

When I canceled the high-speed internet service with AT&T, they kept charging me every month. I had to call and speak with someone three times to finally get it canceled. Also, they said we had not turned in our modem. I knew that would happen because the same thing happened with Time Warner / Spectrum. I kept the receipt both times to prove that I did indeed turn it in. I am currently in a battle with Intuit / Quicken because they are charging a Credit Card I have closed and canceled every month for an online subscription for a business we have closed. The credit card company calls me every month saying I need to pay the credit card bill I have overdue. And I keep telling them I am not paying it because the card is closed and they should not be accepting charges on it.

You just have to keep calling and talking to someone until you get someone competent to deal with your problem.

eric76 said:

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javajaws said:

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In general terms I agree with you. But when dealing with corporate America you are likely to get more/faster/better help the more you complain.

---

There's a difference between complaining and screaming at them on the telephone.

And we are getting the best help now. I wrote a very polite e-mail to the CEO of AT&T and we have corporate personnel working on it. They are pushing to get it fixed, but it is a very difficult problem trying to figure out what is causing the issue. There is nothing he could say to them that would help.

I've also had best luck with other companies going to the top, too. We had a problem with UPS once and when I contacted the CEO's office, I got a call back in less than an hour. Another time, I contacted the CEO of FedEx and got the issue taken care of.

If normal channels don't work, go to the top, but be on your best behavior, not your worst.

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I wouldn't figure anyone could write a letter to the CEO of a huge company and that CEO ever see it. But three CEOs? AT&T, UPS, and FedEx!

Duffel Pud said:

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There are a lot of idiots in this world. Watch out for idiots. And don't be one.

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have to take it one step further and call out the stupid people for being stupid. that way they will stop being stupid and torturing the lot of us with their stupidity.

being an ass hole in 2026 is just doing the lords work.

one safe place said:

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eric76 said:

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javajaws said:

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In general terms I agree with you. But when dealing with corporate America you are likely to get more/faster/better help the more you complain.

---

There's a difference between complaining and screaming at them on the telephone.

And we are getting the best help now. I wrote a very polite e-mail to the CEO of AT&T and we have corporate personnel working on it. They are pushing to get it fixed, but it is a very difficult problem trying to figure out what is causing the issue. There is nothing he could say to them that would help.

I've also had best luck with other companies going to the top, too. We had a problem with UPS once and when I contacted the CEO's office, I got a call back in less than an hour. Another time, I contacted the CEO of FedEx and got the issue taken care of.

If normal channels don't work, go to the top, but be on your best behavior, not your worst.

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I wouldn't figure anyone could write a letter to the CEO of a huge company and that CEO ever see it. But three CEOs? AT&T, UPS, and FedEx!

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I don't know that the CEO is necessarily aware of the issue -- they have plenty of staff to take care of it. In one case, though, I was told that the problem we were experiencing had been placed on the agenda of their executive meeting that week.

One thing to remember is that before you contact the CEO's office, you first need to give normal procedures a fair and reasonable chance to take care of the issue.

As mentioned above, be very polite and respectful. You are asking them for a favor. If you are pushy or nasty about it, they will obviously be less inclined to help.

CEO's and their executive officers tend to be down to earth people who care about their customers and about others. They got to where they are by being competent and conscientious team players and they value the same in others.

For example, in the mid 1970's, I was talking to a couple who used to live in my community but who had moved down to central Texas in about 1970. They told me about one of their two sons -- I think it was John. One night, John stopped to help someone change a flat tire on a highway in Central Texas. The man he stopped to help was so impressed by his demeanor and willingness to help, he decided that John was the kind of employee he needed and offered him a job at his company. Since John didn't have a job at the time, he accepted the offer immediately. It turned out that the man who he stopped and helped was one of the two founders of Southwest Airlines (I don't remember which) and John had a good career working in data processing at Southwest Airlines from then on until when he retired.

RAB87 said:

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This perfectly describes my sister and her family. All divorced with kids from multiple marriages. All with worthless liberal arts degrees. All either unemployed or in the food service industry. All spend beyond their means. All angry that they can't have more free $heet from the government.

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Be careful. You're going to offend nervy.

MouthBQ98 said:

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As an insider to this type of thing, a politely worded email, letter, socisl media explaining your problem and what you need done actually gets picked up by bots of teams managing customer service and does get pushed to people to try to get the problem solved. I get them regularly and try to resolve them.

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I can vouch for this. My dad and I had a major headache with Bank of America at the beginning of this year where several phone calls and a pair of in-person visits got us nothing. I wrote out the problem we were facing on X and hashtagged BOA and continued doing followups for a few days. I had a very intelligent American person call me at the end of the week to tell me they had cleared up the problem, apologized to me, and then called my dad and apologized to him.

AozorAg said:

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RAB87 said:

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This perfectly describes my sister and her family. All divorced with kids from multiple marriages. All with worthless liberal arts degrees. All either unemployed or in the food service industry. All spend beyond their means. All angry that they can't have more free $heet from the government.

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Be careful. You're going to offend nervy.

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I was just thinking, "wait a damn minute!"

Ginormus Ag said:

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When I canceled the high-speed internet service with AT&T, they kept charging me every month. I had to call and speak with someone three times to finally get it canceled. Also, they said we had not turned in our modem. I knew that would happen because the same thing happened with Time Warner / Spectrum. I kept the receipt both times to prove that I did indeed turn it in. I am currently in a battle with Intuit / Quicken because they are charging a Credit Card I have closed and canceled every month for an online subscription for a business we have closed. The credit card company calls me every month saying I need to pay the credit card bill I have overdue. And I keep telling them I am not paying it because the card is closed and they should not be accepting charges on it.

You just have to keep calling and talking to someone until you get someone competent to deal with your problem.

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I've found written correspondence inspires action. I've done the phone/email approach... and found that a document compels action... particularly if you throw a few 4/5 letter agencies/authorities in the language, and CC them.

Just like when someone says, "I'm going to sue you". I start worrying when I'm served. Otherwise, in most cases, it's hot air.

You speak with someone... it goes onto a log... hopefully someone follows up. A letter = compelled action.

It's called narcissism. It can't be fixed. Remove yourself from any contact.

You're talking about Democrats aren't you?