WSJ: Tipping at Self-Checkout Has Customers Crying 'Emotional Blackmail'

7,032 Views | 68 Replies | Last: 2 yr ago by maroon barchetta
ThunderCougarFalconBird
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The Catalyst said:

GAC06 said:

The idea that a tip is warranted for filling a plastic cup with beer is weird logic.

At a bar where the bartender actually makes drinks, and is a person you may order from again in the future is a different situation.
Charge $14 plus tax on a 16 oz beer in a plastic cup, then ask for a 18-25% tip for pouring it? F that my dude.
by the way, those Aramark kiosks that ask for 15% extra aren't routing the cash to the server.
TriAg2010
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62strat said:

TriAg2010 said:



If I haven't sat down or will sit down in the business, the tip is $0.00. Period.

So getting a cocktail/beer at a SRO concert venue, you don't tip because you aren't going to sit?

That's a weird logic.


Correct - we need principles to guide us in this brave new world where apparently serving a menu item from behind a counter is meritorious service. Businesses have no shame breaching the old protocols so we need new rules.

My principle is to tip for incremental service and hospitality above and beyond the menu item. If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero.
maroon barchetta
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At that point you are tipping for protection from having your food spit on.
infinity ag
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maroon barchetta said:

At that point you are tipping for protection from having your food spit on.

How is that? Tipping is done AFTER the food is consumed and the check arrives.

"Spitting on food" is an old myth perpetuated in order to scare people into shelling out higher and higher tips. In any case, wait staff may be pissed off with their manager and still spit on everyone's food regardless of what tip you pay.

That said anyone here work as wait staff? Of that how many tampered with the food in any way?
infinity ag
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TriAg2010 said:

62strat said:

TriAg2010 said:



If I haven't sat down or will sit down in the business, the tip is $0.00. Period.

So getting a cocktail/beer at a SRO concert venue, you don't tip because you aren't going to sit?

That's a weird logic.


Correct - we need principles to guide us in this brave new world where apparently serving a menu item from behind a counter is meritorious service. Businesses have no shame breaching the old protocols so we need new rules.

My principle is to tip for incremental service and hospitality above and beyond the menu item. If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero.

It is not hard, we can all do our part. Let's not fall into the "What will people think" frame of mind. It is a version of FOMO.
Just take a moment to think of your rules. YOU decide, not society or some influencer. 15% for acceptable service? Then do just that. What if service is bad? 0%? Then do that.

If everyone does that, this nonsense will go away.
I have walked out with 0% tip for bad rude service. My money cost me a lot of sweat and effort. It's not to be wasted on losers. Respect yourselves.
62strat
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infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.

How is that? Tipping is done AFTER the food is consumed and the check arrives.

Did you read what he was replying to? Clearly not.


His comment was to this;
" If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero."

62strat
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infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.


That said anyone here work as wait staff? Of that how many tampered with the food in any way?

Like TriAg and maroon barchetta were describing, Fuddruckers was walk up, order, pay, then get food. So there was an opportunity to violate a specific person's food.

I worked at Fuddruckers in CS. I never did, but I saw PLENTY. Spit, hamburger buns in pants, food intentionally on floor, etc..

Don't be naive.
infinity ag
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62strat said:

infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.

How is that? Tipping is done AFTER the food is consumed and the check arrives.

Did you read what he was replying to? Clearly not.


His comment was to this;
" If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero."



I responded and included the post I was replying to.
In any case, that situation happens only at Taco Bell type of places. I don't think they really expect you to pay a tip when you have to pick up your own food. Maybe that is coming.
infinity ag
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62strat said:

infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.


That said anyone here work as wait staff? Of that how many tampered with the food in any way?

Like TriAg and maroon barchetta were describing, Fuddruckers was walk up, order, pay, then get food. So there was an opportunity to violate a specific person's food.

I worked at Fuddruckers in CS. I never did, but I saw PLENTY. Spit, hamburger buns in pants, food intentionally on floor, etc..

Don't be naive.


Yes, Fudd's was like that, we had one in my town (which I loved) before they shut down.

Not being naive for no reason, I've never worked at a restaurant. Grocery store, yes.
What was the reason for buns being put in pants? Because of no tip? Or are just those people just aholes?
62strat
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infinity ag said:

62strat said:

infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.


That said anyone here work as wait staff? Of that how many tampered with the food in any way?

Like TriAg and maroon barchetta were describing, Fuddruckers was walk up, order, pay, then get food. So there was an opportunity to violate a specific person's food.

I worked at Fuddruckers in CS. I never did, but I saw PLENTY. Spit, hamburger buns in pants, food intentionally on floor, etc..

Don't be naive.


What was the reason for buns being put in pants? Because of no tip? Or are just those people just aholes?
yes, some customers were aholes, so they got crotch buns. I never saw a random violation. It was due to something for sure.
62strat
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infinity ag said:

62strat said:

infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.

How is that? Tipping is done AFTER the food is consumed and the check arrives.

Did you read what he was replying to? Clearly not.


His comment was to this;
" If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero."



I responded and included the post I was replying to.

it's these 3 posts, literally in order, that you replied to, and your reply made absolutely no sense given the previous comments.



AggieArchitect04
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Guys let's not argue.

Let's wager who has probably consumed the most pubes.
hillcountryag86
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Was in DC over Easter with the family. Restaurant bill came with a "Covid Support" line item and it was already filled in at 10 percent. It was not optional. I asked the waitress what that was and she said it went to a fund that, if any staff got sick from Covid, or the restaurant closed because of Covid, the monies were provided to staff.
ClickClack
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BostonAg74 said:

What about when you go to the supermarket and they ask if you want to donate a dollar to the sickly smiling kid in the picture near the register? I tell them I can actually give more if I eliminate the middle man and get the tax deduction myself, so the answer is "no".


The poor cashier you give your spiel to doesn't care if you donate or not, and definitely does not care why.
JMac03
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380sl said:

Took my daughter to breakfast on Friday before school at a local diner. Went to pay with my Amex, the preloaded tip options were:
- 30%
- 40%
- 50%
- Custom

I tipped 15%. But this was by far the most egregious preprogrammed suggested tips I've seen. I'm done with tipping. Almost as bad when I went to the convenience store and there was a tip jar on the counter.

This is how it was at my daughters haircut the other day. And it was on a phone. I almost didn't want to tip at all because that's just stupid to tip 50% on a haircut. And to be honest, I wouldn't go back to her just because of this.
infinity ag
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62strat said:

infinity ag said:

62strat said:

infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.

How is that? Tipping is done AFTER the food is consumed and the check arrives.

Did you read what he was replying to? Clearly not.


His comment was to this;
" If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero."



I responded and included the post I was replying to.

it's these 3 posts, literally in order, that you replied to, and your reply made absolutely no sense given the previous comments.





Ooh you got me there. You "proved" me wrong. I am impressed, you really work hard at this.
Malala got a Nobel Prize, you want one too?
infinity ag
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AggieArchitect04 said:

Guys let's not argue.

Let's wager who has probably consumed the most pubes.

Unfortunately no data on that is available. And a weak correlation between tipping and pube-snorting.
infinity ag
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ClickClack said:

BostonAg74 said:

What about when you go to the supermarket and they ask if you want to donate a dollar to the sickly smiling kid in the picture near the register? I tell them I can actually give more if I eliminate the middle man and get the tax deduction myself, so the answer is "no".


The poor cashier you give your spiel to doesn't care if you donate or not, and definitely does not care why.

Reminds me of the days when I was young and dumb more than 25 years ago. I got a call from someone and the Caller ID said Police something. A man in a commanding deep voice announced that he was calling from the Police Fund and blah blah and he wanted me to make a donation. I didn't want to pay someone who just calls me. I don't know what I did after that but later I realized that these guys were not cops, they were just bozos from a call center. So the next time one such guy with a commanding voice called, I just messed around with him. And no, no donation. And no, I didn't go to jail.
62strat
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infinity ag said:

62strat said:

infinity ag said:

62strat said:

infinity ag said:

maroon barchetta said:

At that point you are tipping for protection from having your food spit on.

How is that? Tipping is done AFTER the food is consumed and the check arrives.

Did you read what he was replying to? Clearly not.


His comment was to this;
" If you are standing when you order, pay, and receive an item, the incremental service provided is consistently zero."



I responded and included the post I was replying to.

it's these 3 posts, literally in order, that you replied to, and your reply made absolutely no sense given the previous comments.





Ooh you got me there. You "proved" me wrong. I am impressed, you really work hard at this.
Malala got a Nobel Prize, you want one too?
maroon barchetta
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Aggie87
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infinity ag said:

If he cannot pay his staff enough, they need to quit. This is capitalism. It is not my job as your customer to support you so you can stay in business. I don't pay your staff wages.

If they went to a better system whereby the entire wages of the staff were included in the price of the menu items, you would be paying the staff's wages.

Also, as a general comment, each state has different amounts that they are required to pay as a minimum wage to tipped employees.

In Arizona where I live, tipped employees are paid a minimum of $10.85 per hour in cash, plus tips. I believe with a guarantee that they get at least $3.00 per hour in tips (if they don't, then I think their pay goes to $13.85 cash wages, if I understand correctly).

In Texas it seems to be $2.13 per hour in cash, plus tips (with a guarantee that they get $7.25 per hour with tips, or I believe they get paid the $7.25 in cash wages).

https://www.dol.gov/agencies/whd/state/minimum-wage/tipped

So some states suck more than others.

I still think it should be a federal law (regardless whether you consider it "capitalism" or "socialism") that all employee wages should be built into the price of the product/service being offered. And tipping should simply be a small gratuity like rounding up to the nearest dollar or 5 dollar amount or something like that, as they do in Europe and other places.




infinity ag
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Aggie87 said:

infinity ag said:

If he cannot pay his staff enough, they need to quit. This is capitalism. It is not my job as your customer to support you so you can stay in business. I don't pay your staff wages.

If they went to a better system whereby the entire wages of the staff were included in the price of the menu items, you would be paying the staff's wages.

Also, as a general comment, each state has different amounts that they are required to pay as a minimum wage to tipped employees.

In Arizona where I live, tipped employees are paid a minimum of $10.85 per hour in cash, plus tips. I believe with a guarantee that they get at least $3.00 per hour in tips (if they don't, then I think their pay goes to $13.85 cash wages, if I understand correctly).

In Texas it seems to be $2.13 per hour in cash, plus tips (with a guarantee that they get $7.25 per hour with tips, or I believe they get paid the $7.25 in cash wages).

https://www.dol.gov/agencies/whd/state/minimum-wage/tipped

So some states suck more than others.

I still think it should be a federal law (regardless whether you consider it "capitalism" or "socialism") that all employee wages should be built into the price of the product/service being offered. And tipping should simply be a small gratuity like rounding up to the nearest dollar or 5 dollar amount or something like that, as they do in Europe and other places.






Yes, but in a straightforward honest way. Not sneaking it in. Don't you get the difference?
If you make a purchase anywhere you are indirectly paying all wages and other expenses. I want to charges to be upfront not hidden like this. And if wages are guaranteed for waiters, they can plan their lives accordingly and that will minimize times when they spit on the food because they are pissed off.

Minimum wage is a nonsensical socialist construct. Get rid of it. If you can't negotiate then you deserve to get ripped off. I nego every time I get an offer and am able to get 5-15% more. My wife never does and I have to badger and cajole her to at least ask and she gets 5-10% (thanks to me).
maroon barchetta
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"Nego"?

FFS
goatchze
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62strat said:

Along these lines, wife and I went to a local brewery in our town, had some beers and an appetizer. Swipe the card on their little ipad thingy, and it auto populated a few tip options, 20%, 18% etc.

I chose 20%, and then after we left I realized we bought some merch as well.. a $35 hat. So of the $100 tab and the 20% suggested tip of $20, $7 of that is being calculated off a hat.

Had I noticed it before I completed the transaction, I would have tipped on only the $65 worth of food and drink, and not on the added merch. No reason why they really deserve another $7 for me picking a hat off the rack.

I guess I don't blame the system they use, I doubt they've really thought about it. But you never know, maybe they know they can program the tip suggestions to only be on food/drink, and simply chose to ignore it.


This happened to me at a place where you hit golf balls off a multistory complex.

Waiter brought out the machine, I pay, click the button for a 20% tip.

Get back to the car and realize the lane fee was included in the total that the % was applied to.

I had just given the waiter a 20% tip on the lane, something that was 2/3 the total and that they had nothing to do with!

As a former waiter, I've always tipped well. I now have zero guilt clicking the "other" key.
AggieArchitect04
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ClickClack
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Just did a crumbl cookie order on my phone (going to pick them up, inside) and it had a tip of $3 by default. Honestly I am lost now. So we are obligated to tip people for doing their job? Will we tip Target checkers next?

I opted to do the tip because they will be placed in the box between my order being placed online and me picking them up and I don't want to chance anything.
197361936
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Just don't tip if you don't want to and get over it.

I tip after service, not before.
Anyone who chooses to ride a bicycle in the street is a threat to themselves, and others. If a vehicle strikes you accidentally, YOU are at fault; and the laws of physics supercede all else when you're in the path of a 2 ton killing machine. Know your place, stay off the road.
infinity ag
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maroon barchetta said:

"Nego"?

FFS

"Negotiation"

What did you assume?
infinity ag
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ClickClack said:

Just did a crumbl cookie order on my phone (going to pick them up, inside) and it had a tip of $3 by default. Honestly I am lost now. So we are obligated to tip people for doing their job? Will we tip Target checkers next?

I opted to do the tip because they will be placed in the box between my order being placed online and me picking them up and I don't want to chance anything.

I checkout on my own at Target.
I am predicting that an employee will be at the door with his hand extended to beg for a tip for doing no work.

This is the world damn socialists have brought us into.
maroon barchetta
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I assumed you were lazy for trying to shorten a word into something that nobody uses.

"Stop saying fetch. It isn't going to happen."
AggieArchitect04
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Brought to you by the makers of "sesh", "solush", and "sus"…
maroon barchetta
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Brekky
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infinity ag
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maroon barchetta said:

I assumed you were lazy for trying to shorten a word into something that nobody uses.

"Stop saying fetch. It isn't going to happen."

Yes, I was too lazy to type the entire thing. Thanks for making me do it.

I assumed you were smart enough to figure that easy one out.
maroon barchetta
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I am smart enough to figure it out.

I just don't like the word or the laziness associated with using it.
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