Check your rewards points total. Overnight they implemented a one-year expiration on points. Half of mine disappeared. After blowing it up on social media, I got this reply:

Thanks for reaching out. Can you email us at eat@freebirds.com so we can talk to you more about this issue?

They are refunding the lost points for one year if you email your name and email address. Still a BS policy, and really sneaky not announcing the change and just stealing points. This is the second time they've farked their customers on the points system.

I stopped going after the steam style tortilla warmers were replaced. Tastes like cardboard now.

First world fatty problems.

You can make the bowls keto friendly. So your post is not valid.

Everything went down for them after 2004.....

thanks for notice

Thanks for the heads up. Sent them a email

tx4guns said:

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You can make the bowls keto friendly. So your post is not valid.

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Keto is just delaying your fatty status. The minute you smell a biscuit you're gonna gain 75 pounds

Lifestyle changes, bro!

tx4guns said:

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You can make the bowls keto friendly. So your post is not valid.

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If you are doing Keto, odds are you are a fatty

This is what happened to the gb

Beans and BBQ sauce in moderation, no rice. Still stay under 50g carbs for the day.

REGULAR ON FLOUR RICE REFRIED BEANS GUACAMOLE

Lost 75% of my points! I was going to have a menu item named after me!

LostInLA07 said:

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I stopped going after the steam style tortilla warmers were replaced. Tastes like cardboard now.

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Wait a minute. When did this happen?

So Freebirds freaquent eater points expire faster than their meat and dairy products they sell?

Every time i eat that rot gut crap I regret it for the next two days.

I hope the place closes shop. Was decent 20-years ago, but nowadays, just a bland tortilla stuffed with hot garbage.

Probably a decade ago

Ginormus Ag said:

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Lost 75% of my points! I was going to have a menu item named after me!

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You got ginormous for nothing!

ttt. any response to your email?

Every few months, I try and overlook how bad my last experience was and give them another try. And I always walk out thinking "never again."

steak monster on wheat add all the freebies plus sour cream

Here's their email reply:

Tx4guns, thank you for reaching out. This may be a duplicate but wanted to touch back just in case. This policy of 365 days has been in effect at least as long as the App. Unfortunately upon researching your account the points removed were all past expiration.

We are sorry you are disappointed, but we are allowed to expire unused points under the terms and conditions you agreed to when enrolling in our rewards program.

https://freebirds.com/brochure/terms/app

A Reward may not be combined with any other offer or coupon. Points are valid for 365 days, unless a longer period of time is required by law, in which case the Points are valid for the minimum period of time required by law.

Best,

Freebirds World Burrito Support


Here was my final response:

Well, that certainly is disappointing. Points have never expired since the application was installed, but now you suddenly decide to enforce a policy, which may or may not have been added to the original terms of agreement. I certainly didn't notice it, and didn't worry about it because my points never expired in the past! How convenient for your corporation, and what a slap in the face to your loyal customers. I've been eating Freebirds since 1993. My dear friend was an employee of yours back then, and I was loyal to your products. We have choices now, unlike those days. With this policy, you make my choice easy. I will never purchase from your stores again. You have lost 26+ years of recommendations, referrals, and loyalty from me.


Best of luck. You're gonna need it going forward.


Tx4guns

TLDR
No points for you. My response: EAD

If they won't give me any of my points back they have lost a 20 year customer. What lousy customer service. I may try to email the CEO.

Trying to figure out why all these idiots weren't using their points upon reward. What are they saving them for exactly.

I wanted a menu item named after me. It took 5000 points! I had enough points for a burrito party for 10. Now I only have like 220.

Went ahead and blasted my thoughts to them on their web form.

I go about once a month...but guess that will stop. Given how not busy their Sugar Land location is, I don't think they can handle loss of customers. If there is more than 1 person in line or 3 people working, it's a surprise.

I used my rewards card from 2004 in 2014. The cashier said, "I havent seen this one before!" Told em to swipe it and they were surprised that the thing still had a readable strip.

I've never eaten at Freebirds

Ginormus Ag said:

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I wanted a menu item named after me. It took 5000 points! I had enough points for a burrito party for 10. Now I only have like 220.

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Username checks out

Gibbs Slap said:

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Everything went down for them after 2004.....

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What happened in 2004?

Ginormus Ag said:

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Lost 75% of my points! I was going to have a menu item named after me!

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Username checks out.

SJEAg said:

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Went ahead and blasted my thoughts to them on their web form.

I go about once a month...but guess that will stop. Given how not busy their Sugar Land location is, I don't think they can handle loss of customers. If there is more than 1 person in line or 3 people working, it's a surprise.

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That SL store reminds me of the store we opened on Bee Caves Rd back in the early 2000s. The lunch "rush" was maybe 45 minutes and the evening was basically just a trickle of 2-3 people at a time.

I felt so bad for their GM...the salaried managers worked themselves into the ground because they couldn't afford many hourly workers on staff.