Give Hilmy a chance. New winemaker is a good guy (and Inwood club member
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)
Eric is out and has been for awhile. Probably prayers and good wishes for him are in order. Multiple problems.
New GM a good guy as well. Give it a vintage for the wines to really improve, they even acknowledge some of the recent vintages aren't very good.
We visited a couple months ago and had a good time. Went back a couple weeks later to join their club (we'd also been members years back). Their one handicapped parking space had empty bin in it. So we parked next to in in what's effectively a driveway to an overhead door in their winery. Only place my wife's walker could work. Once inside we were in the midst of filling out the club form when a mid-20s young woman asked if we were parked there and insisted (rudely) that we had to move. I pointed to my wife's walker and she said "I don't care, you have to move." (note this 4pm on a Thursday and we were the only ones there). To say I was "displeased" would be generous. I started in on ADA, customer service, working in the industry and such - but she didn't back down. By then Diana was already heading for the door as if they don't want her there - she wasn't staying.
Forward to Saturday morning. From Inwood I call Hilmy and speak to the new GM. Long story short - he was mortified. Knew who the employee was and assured it would be rectified. I drive by 30 minutes later and the empty bins were removed, the handicapped sign in place and pylons clearly denoting. You know in life all someone can do is solve a problem - and he did, graciously and intantaneosly.
Give Hilmy a chance over the next few years.