I purchased a house where Jericho had installed piers to stabilize the foundation. The repairs came with a lifetime transferrable warranty.



Within the 30 days prescribed in #4 above, I paid $200 to Jericho to transfer the warranty to me.

About a month ago, our back door was misaligned and cracks were forming inside and outside the back of the house. We call Jericho out and they said the piers need to be adjusted and that it will be covered by the warranty.

They complete the work which fixed the back door, but did not close the cracks. In some places the cracks are 1-2" wide. They said the crew tried to close the gaps, but couldn't. The piers are right at the location of the cracks. Several calls and pictures over text go unanswered.

THEN I receive a $600 bill for the 4 piers they adjusted. They are claiming that the warranty I have says that adjustments come with an additional cost. I said no, it says "at no additional cost" (see above). Then they send me this:



They said this is my warranty. The "no additional cost" is only for the original purchaser of the work.

1. I'm not a lawyer, but it doesn't say anything like that on the original warranty that was transferred to me.
2. What the hell is the point of the warranty I transferred if I'm still paying for adjustments?
3. I think they are refusing to come back out to adjust the piers to close the gaps.

I think you need a lawyer to look at that. Is this all the paperwork you have? The documents are practically the exact same thing minus the "no" vs "an".

What kind of piers are these?

I'm not sure. It just says "exterior piling" on the drawing. And yes, this was the paper work given to me by the previous owner. I called Jericho to transfer and they mentioned nothing about the warranty changing when it transfers.

Builder93 said:

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What kind of piers are these?

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This is from their website: http://www.trustjericho.com/page/JerichoProcess

JERICHO FOUNDATION REPAIRS uses the pressed piling system of foundation repair to raise and level a slab-on-grade type of foundation.

Dr. Venkman said:

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Builder93 said:

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What kind of piers are these?

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This is from their website: http://www.trustjericho.com/page/JerichoProcess

JERICHO FOUNDATION REPAIRS uses the pressed piling system of foundation repair to raise and level a slab-on-grade type of foundation.

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I have no experience with these types of pilings, but I know from my education that I'm not a huge fan of the technique. There are too many variables and inconsistencies in the design. I would rather have drilled piers to a known depth. Are you experiencing uplift at the bad area or is it subsiding?

Subsiding

That would explain it. The cylinders are probably broken.

Sounds like you are getting jerked around. Tell them you do not agree with their assessment and the work should be covered. If they press further, tell them you will go scorched earth on all forms of social media with negative reviews. Don't play the lawyer card. It isn't worth the phone call. Play the Karen social media card.

Builder93 said:

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Dr. Venkman said:

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Builder93 said:

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What kind of piers are these?

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This is from their website: http://www.trustjericho.com/page/JerichoProcess

JERICHO FOUNDATION REPAIRS uses the pressed piling system of foundation repair to raise and level a slab-on-grade type of foundation.

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I have no experience with these types of pilings, but I know from my education that I'm not a huge fan of the technique. There are too many variables and inconsistencies in the design. I would rather have drilled piers to a known depth. Are you experiencing uplift at the bad area or is it subsiding?

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You know the depth because you know how much steel you're pushing into the ground. You go until you hit impenetrable matter. Way better than concrete piers.

As for OP situation, lifetime warranty has a lot of fine print but this should be covered unless the transfer wasn't done properly. You shouldn't have to pay for this, however you should look into why your house is still moving this much.

mAgnoliAg said:

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Builder93 said:

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Dr. Venkman said:

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Builder93 said:

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What kind of piers are these?

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This is from their website: http://www.trustjericho.com/page/JerichoProcess

JERICHO FOUNDATION REPAIRS uses the pressed piling system of foundation repair to raise and level a slab-on-grade type of foundation.

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I have no experience with these types of pilings, but I know from my education that I'm not a huge fan of the technique. There are too many variables and inconsistencies in the design. I would rather have drilled piers to a known depth. Are you experiencing uplift at the bad area or is it subsiding?

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You know the depth because you know how much steel you're pushing into the ground. You go until you hit impenetrable matter. Way better than concrete piers.

As for OP situation, lifetime warranty has a lot of fine print but this should be covered unless the transfer wasn't done properly. You shouldn't have to pay for this, however you should look into why your house is still moving this much.

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What I mean by a known depth is that it is to a known bearing strata and they are all equal. How do you know any of these cylinders have not veered off course or begun to crack? Also, what if the impenetrable matter is a clay that is now dry but later will have a higher moisture content? What if it is wet now and dries later? BTW, these are not steel. They are short cylinders of concrete.

You need a lawyer.

My IANAL assessment though is that if they didn't send you a new warranty to sign, they need to honor the warranty. It specifically states, "assignment of this warranty to new owner," (emphasis added) meaning the original warranty and its terms.

However, they do mention, "Assignment will be made in accordance with the procedures in effect at the time of transfer," which may be a catchall for any changes they want to make. That said, that may be considered as strictly the procedures for transferring the warranty and its terms, like how long you have to do it and the fee, not modifications to the warranty itself because it is the assignment of the warranty in question. Modifications to the warranty terms, to me, would constitute a different and new warranty that should need to be in writing. Otherwise, it isn't assignment of this warranty, it is assignment of a warranty. The warranty is a part of the contract, so I would think that any changes to the warranty would be required to be in writing and signed by both parties unless explicitly stated in the original contract.


I would also assume that they would need to have notified you of changes to the warranty upon transfer, otherwise the warranting of the repairs under the original terms is implied. You can't be held to unwritten and unspoken terms of an agreement just because it is their company's policy. If they don't explicitly include it in the agreement, you didn't agree to it. When they say, "We're transferring this warranty to you," it is implied they're honoring the terms of the transfer warranty as written. If they're not and just don't mention it, then you can't agree to something you don't even know about.

That's how I view it. The terms of the warranty that was transferred to me have changed without my knowledge. I'm not sure a lawyer would be worth it since the bill is only $600. I simply won't pay it and see what they do.

My only loss right now is their opinion that the exterior cracks are not repairable by adjusting the existing piers. So I may get a second or third opinion on that. Are there any recommendations?

They changed the warranty on you without any underlined, or bolded lettering to highlight the difference. That's shady as hell.

I wouldn't pay the bill and threaten with legal action if they try to send you to collections.

Had similar negative experience with Jericho after they repaired our home foundation in July 2020. Won't be recommending them anytime soon.

If you want the best contact Du West foundation repair and talk to Kenny or Jim Dutton. They are honest and will explain what is going on. They will also fix your problem right but dont expect any warranty due to previous work by Jericho.