I'm involved with a TDA account that moved to Schwab for my HOA. We needed to change who can make trades, view the account, etc, they made us come into a branch to do so. We grabbed all the folks up and went into a branch,no appointment just like they told us to do, the branch said "...they always make us do this stuff and we're not staffed to do so..." We completed all the paperwork, added a set of minutes like they asked, now I can't log in, nor can anyone else. This is a mite strange.