Hey all.
Have a very strange situation on my hands and wondering what you would recommend.
About a year ago, my wife had a very bad wrist break. She had to have surgery and we've mostly paid all the bills.
Today, I received a bill from a hospital in El Paso (we're in Dallas) saying that we have a bill that is very overdue. They're threatening to send to collections in 10 days if unpaid....it's only $100, so not a big deal, but...
1) No indication is given what the bill is for...no service date, location, etc.
2) We've paid everything we've previously received and certainly would have paid one this small (comparatively) immediately
3) They won't answer the phone. I've called about 5 times today - the first time it went to voicemail, which is full and won't let me leave a message, and then a receptionist who told me their billing dept. wasn't open yet. Since then, the billing dept still won't answer and now, when it rolls to the receptionist (after saying the voice mailbox is full), they don't answer either.
From reading reviews online, this place seems to be almost impossible to get in contact with.
So that leaves me with a few options as far as I can tell....
1) I don't do anything and end up having to hassle with collections over $100 charge which is a headache...especially since I have ZERO problem paying if it is really for the services rendered to my wife last fall.
2) I pay online, and assume it is legit
3) I send in a check, and assume it is legit
If I knew it was a valid charge AND I knew that #2 or #3 would take care of it, I'd do it immediately.
My concern is if I pay $100 and they just send another letter or hand it over. If they can't manage to handle phone calls, I have suspicions about their handling of online/mailed bill pays.
Any thoughts? I left a note in their online "contact us" portal, but *surprise* I haven't heard back yet.
Have a very strange situation on my hands and wondering what you would recommend.
About a year ago, my wife had a very bad wrist break. She had to have surgery and we've mostly paid all the bills.
Today, I received a bill from a hospital in El Paso (we're in Dallas) saying that we have a bill that is very overdue. They're threatening to send to collections in 10 days if unpaid....it's only $100, so not a big deal, but...
1) No indication is given what the bill is for...no service date, location, etc.
2) We've paid everything we've previously received and certainly would have paid one this small (comparatively) immediately
3) They won't answer the phone. I've called about 5 times today - the first time it went to voicemail, which is full and won't let me leave a message, and then a receptionist who told me their billing dept. wasn't open yet. Since then, the billing dept still won't answer and now, when it rolls to the receptionist (after saying the voice mailbox is full), they don't answer either.
From reading reviews online, this place seems to be almost impossible to get in contact with.
So that leaves me with a few options as far as I can tell....
1) I don't do anything and end up having to hassle with collections over $100 charge which is a headache...especially since I have ZERO problem paying if it is really for the services rendered to my wife last fall.
2) I pay online, and assume it is legit
3) I send in a check, and assume it is legit
If I knew it was a valid charge AND I knew that #2 or #3 would take care of it, I'd do it immediately.
My concern is if I pay $100 and they just send another letter or hand it over. If they can't manage to handle phone calls, I have suspicions about their handling of online/mailed bill pays.
Any thoughts? I left a note in their online "contact us" portal, but *surprise* I haven't heard back yet.