My wife and I stayed there in 2005. Didn't like it much. We heard all positive praise on the place and it just didn't seem worth it to us when we stayed. However, as you see in this thread, most of the reviews we saw were very positive on the place.
We did not get the casita. If you go, IMO, you have to pay for the casita...otherwise you are wasting your time/money.
The trip started off bad. Delays and cancellations put us in Mexico the next afternoon. We had booked a prepaid vacation through Funjet. So we had already paid for the first night which we did not receive.
Problems: Staff not friendly or helpful. We arrived a day late due to a canceled flight. The hotel was notified. However, we asked for an upgrade since we had paid for a room that we did not use. They denied it. I could understand that, however was still disappointed. We had reserved a non-smoking room. If you get there before 3pm (I think), you have to wait until a room is available. So we waited for 2 hours until 3:45pm until a room was available. We get taken to our room (which we had reserved a non-smoking room due to our allergies), and it had a very bad smoking smell. We asked to move. So guess what? We get to go back to the lobby and wait another 45 minutes to get another room. We get to that room, and there was major major construction going on right by our rooms. We sucked it up because we did not want to wait any longer. Also, they said it was an oceanfront room....uh yeah sort of.
Then we go down to reserve our dinner reservations. Well if you aren't in a casita, you don't get priority....and also by the time we got into our rooms after all the fiasco, all the good times and preferred restaraunts were taken. I just found it dumb that we had paid a good amount of money and we had to go stand in a line and wait to sit down at a table to make a freakin reservation to eat for the entire week. Also, the food is not that great in my opinion. It's good, but not great. There was one restaraunt that was supposedly very very good....but guess what, it was full for the week by the time we made our reservations. FYI, we went I think in late June...and it was very crowded.
We had a very bad experience there. A few other things happened to our disliking. Just a hint....if it is raining....be very very careful on the all marble walkways. Very slippery in flip flops. My wife had a nice concussion from a fall.
Let's just say the trip was not a good one. The resort is apparently a good experience for most. But just wanted to state my problems so you have an idea that it is not exactly the greatest resort in the world, as some might have you think.
[This message has been edited by uneedastraw (edited 10/24/2007 11:59p).]