Petrino1 said:
Do customers really enjoy the cattle call boarding system of SWA? I purposely avoid SWA because of that. Its not like SWA is any cheaper than the major airlines either, I cant recall many times in the past 10 years where SWA was cheaper than United or AA flying out of Houston. Even their mileage redemption options arent that cheap compared to the other major airlines. I also prefer flying out of IAH vs Hobby because of the IAH lounges and food options.
Not sure what competitive advantage SWA has these days that would cause someone to choose them over another airline with similar or cheaper prices. Sure, I would choose them if they were significantly cheaper than the competition, but they typically aren't cheaper at all.
I actually like it most of the time because I can pay $10-15 for early bird checkin and generally get a window or an aisle near the front of the plane, and most of the time can get an exit row seat with more legroom. To get those seats on any other airline is going to cost me $30-90 per leg. Their cattle call system is no different than all the "boarding group" lineups for United or any other airline. At least southwest gives you your place in line ahead of time so you can just walk up right before boarding starts and get in your spot in line.
I was on a United flight a few weeks ago where the gate agent came on and said "this plane has undersized overhead bins space and after the first 25 large roller bags, everybody else is going to have to gate check their rolling bags. They didn't even get through all of group 1 before they started gate checking carryons. So your position in line even in those first few groups sometimes matters and you can't just sit around until a couple of minutes before boarding before getting in line.