Opinions on Toyota of Rockwell

981 Views | 10 Replies | Last: 14 days ago by TecRecAg
maroon barchetta
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Anybody have experience with Toyota of Rockwall?

My son is looking at a vehicle there and I'm curious if y'all have any experience with that dealership. It's owned by the Jackson family so it's not a dealership we have seen heavily discussed in the past on this board.
Roger350
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AG
Used to be my home town, tried unsuccessfully to shop there for a Sienna when they were hard to come by. They had all the same BS every other crappy DFW dealer had as far as mark-ups and stupid salesman tricks. I did not try very hard to buy there because they never could even tell me when they would have one available to test drive. Anything popular automatically had an ADM supplement sticker on it.

If you are looking to get a great deal on a purchase, keep looking for an honest dealer. The people I knew who bought from them were not the type to question pricing and were easy marks for car salesmen and so they would rate the dealer highly because they had little concept about the magnitude of the screw job they had just received. I don't point that out to people after the fact because there is no point in making someone feel bad over something like that.

Did use them for service with OK results except they never could tighten an oil filter enough to keep it from leaking so I always re-tightened them at home. Heard their service did try to pull the typical up-sale BS on unsuspecting customers, but I always gave my wife explicit instructions on what was to be done, and to decline everything, so it never bit us.
maroon barchetta
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Wow. Ok. Thanks for the feedback.

It's a used CPO car if that helps, so not a new car.

How long ago did you try to negotiate a Sienna with them?
Roger350
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AG
Would have been 2022 when I tried to buy from them. Used cars maybe there is less wiggle room for them to try and screw you on I guess? Do your research and if the deal is good and the Carfax is clean, then they are no worse than anyone else I guess.
mefoghorn
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AG
The thing you have to watch out for with all of them nowadays is that they market the car online at one price. Then when you go into the dealer to view it and buy it all of a sudden they have added three to $4000 in other charges that they make justification for somehow. I've had some luck in saying I won't stand for that. And getting it for the price advertised.
cman1494
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AG
I take my vehicle there for service as it's the closest Toyota dealership to home (Wylie). I have a great service advisor and I would say overall their service department is fine, but I haven't had to deal with anything out of the ordinary (vehicle still under warranty, no major recalls).

I can't speak to the sales department as I bought my vehicle at Arlington due to their inventory last year.

I would totally avoid Toyota Richardson - they are TERRIBLE. Most DFW Toyota dealers are mediocre IMO.
GIF Reactor
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AG
Does TexAgs still have a Toyota hook up? ReproAg, I think?
Roger350
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AG
I think Reproag and Aggiepaintrain both have different hookups for new Toyotas.
GIF Reactor
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AG
Might be that much better of a deal to work with them and make a trip to pick it up.
maroon barchetta
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Tegler in Brenham doesn't have the car my son wants to buy.
TecRecAg
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AG
I don't have too much to add other than I stopped by there to look at Camry's and after 45 minutes I left because I couldn't get anyone to talk to me. Went down the street and bought an Accord.
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