I was out of town (hunting in the backcountry and generally unable to communicate) last week and my wife had a flat (slow leaker). She went to Discount Tire to have it repaired. They informed her that the tire had been previously patched and that the patch was installed incorrectly, presumably in their opinion. As such, they refused to patch it.

She asked them just to put it back on so I could deal with it when I returned. They refused.

She asked if they would install the spare. They again refused, saying it was over ten years old.

They did not have a replacement tire in store, so they installed a "loaner" until they could get a replacement tire the next day. She didn't want to bother me while I was out of town, so she just went along with it.

How is this acceptable business practice?

Maybe it's in the fine print when she signed to allow them to work on the vehicle.

Pretty damn despicable in my opinion.

I stopped shopping at Discount Tire years ago because they are a dishonest company, in my experience. This sure doesn't change my opinion of them.

No they didn't.

As frustrating as that is, those are all normal policies of Discount. They didn't do anything that crazy, it just sucks that it was a non repairable tire, and your spare is too old at the same time.

ETA: Next time direct some frustration back at yourself for letting your wife drive around with a spare tire that's way too old.

DT is a quality company with high standards for customer service. Your wife had a couple of unfortunate circumstances that were an inconvenience, but it was not DT's doing.

Firestone did a similar thing to my wife, but they wallered out a small leak so it was unrepairable after she dropped it off. I went up there and just had them put the spare on.

You can thank lawsuits for that. If either tire failed after they informed your wife of the problem and they did go ahead and install them, they become liable.

OP also posted this on the OB, and it's not going the way he expected.

https://texags.com/forums/34/topics/3337854

BrazosDog with the thread ender on that one

Had same thing happen to me after a stud snapped on my old CJ. They claimed only way to get vehicle back was for it be towed to a shop. They claimed they didn't have the tools or parts to repair a stud...even after a friend brought up the right stud. They didn't have a hammer? Wouldn't let me fix it with my own hammer due to shop liability which I get.

Ended up tricking them a bit. Had them get it in position for a tow truck to pick it up and then hopped in vehicle and drove away. It didn't require a key to start. Fixed it in 5 minutes after getting home. Saved the few hundred bucks their tow and shop demand would have been.

That was 20 years ago. I've forgiven them as all the other tire shops are way worse.

Discount Tire and I have gotten along well for 20+ years now. Probably because I'm quite conservative when it comes to tires. Two things I don't gamble on are tires and batteries.

Your wife should've, at a minimum, bought a new spare and had that installed to get home and wait to talk to you about a more long term solution.

They gave her a replacement tire and let her leave?

Costco refused to install tires cause I was missing a lug nut (they sell them but didn't have mine) nut so I went to Oreilly got one and hand tightened.

They let you leave? The wheel could have come off resulting in a horrific wreck.

Why don't you put on your socks and Hey Dudes and drive your lifted back-country truck up to the shop to discuss this with them like a civil human being? What exactly did you expect to gain by posting this on Texags in two different forums? Echo chamber much? grow up

Flaith said:

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Why don't you put on your socks and Hey Dudes and drive your lifted back-country truck up to the shop to discuss this with them like a civil human being? What exactly did you expect to gain by posting this on Texags in two different forums? Echo chamber much? grow up

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What's wrong with Hey Dude's?

They have become utterly paranoid about being sued and not without good reason, sadly. Our juries of "peers" will often throw money taken from "the corporations" at any moron.

mts6175 said:

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Flaith said:

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Why don't you put on your socks and Hey Dudes and drive your lifted back-country truck up to the shop to discuss this with them like a civil human being? What exactly did you expect to gain by posting this on Texags in two different forums? Echo chamber much? grow up

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What's wrong with Hey Dude's?

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Absolutely nothing. They are the new calling card of middle class white dude fashion.

I'm wearing them right now

Need to correct your subject line: "discount tire was worried about my wife's safety while I was out of town hunting "

Have you called Liam Neeson yet? He has a particular set of skills that you may be interested in......

Hill v Ford started because of wrong load rating tires.

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She asked them just to put it back on so I could deal with it when I returned. They refused.

She asked if they would install the spare. They again refused, saying it was over ten years old.

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Would they let her put either one on? That is at least holding your car hostage.

They did their job. They made your wife's vehicle safer in your absence and you are mad? WTF? There's no mention of charges or over charging. Slap a dangerous tire on the wife's car and call it a day til you get back from your hunt. Sounds like a plan.

I knew I was in trouble yesterday after I walked into Discount Tire and they zip tied my hands behind my back and put a black hood over my head.

This is a fun thread, thanks.