I am very sorry to hear about what you've been experiencing! Please send me an email so that I may look into what is occurring.
*Overfilled/Packed Containers - Totally understand the frustration here, because it doesn't seem like it would cause a problem. However, when overfilled the excess bags of garbage can fall out and the equipment/container can be damaged during collection. If this is a regular occurrence, you may want to consider a second garbage container ($11.20/mo.). When packed down, unfortunately the waste can get lodged in the container preventing a complete collection.
*Un-bagged Garbage - Because most garbage is putrescible we ask that you bag it for several reasons. Primarily vector control and container health, un-bagged garbage can make for a very nasty container as well as act as a critter beacon.
*Obstructions - Solid Waste & Recycling operate automated collection vehicles, meaning there isn't a person on foot handling your container. A hydraulic arm grabs the container and tips it into the hopper and sets it back on the curb. If the garbage container is too close to either a recycling container or a second garbage container, it will knock it over and spill material. If it's placed too close to a mailbox, vehicle or misc. permanent structure the driver is instructed to tag rather than collect to avoid causing damage.
*Container Ordinance - Please remove all containers from the curb within 12 hours of collection.
*CB Boxes - When not broken down, they tend to get stuck in the recycle bin. This prevents the complete emptying of your container.
If debris is left on your lawn or roadway after collection, please let us know as soon as it occurs so that we may address it.
Heather Woolwine
Recycling & Environmental Compliance Manager
979-764-6229 / hwoolwine @ cstx.gov