At what point does CSTX Utilities shutoff your power/water? How past due does your account have to get?
The rest of the story:
CSTX misread my water meter for the bill I received at the beginning of September. The water alone was almost $400 on the bill. After 4 phone calls to the utility customer service, they re-read my water bill and issued a new correct bill.
I am setup on auto-pay but this updated bill did not go through the auto-pay process last month. Looking at the bill, I noticed it does not say "Auto Pay Processing Date" like the rest of my bills.
So today I got my next months bill and it is showing a past due amount for last months bill and there is a notice on the bill that says "balance forward is PAST DUE and subject to cut off".
So I called the utility customer service for the 5th time and asked what is going on and why did it not charge my auto-pay. At this point, my only concern is that I don't want my power/water turned off. "Cathy" told me that the whole bill will get auto-pay on the 19th of this month for the entire amount. I told her she could charge the whole amount right now as far as I am concerned because I just don't want my power/water turned off. She assured me that is not needed and that it will go through on the 19th and that I don't need to worry about it getting turned off.
So, should I be worried that they will shutoff my power/water sometime between now and the 19th because I am "past due"?
The rest of the story:
CSTX misread my water meter for the bill I received at the beginning of September. The water alone was almost $400 on the bill. After 4 phone calls to the utility customer service, they re-read my water bill and issued a new correct bill.
I am setup on auto-pay but this updated bill did not go through the auto-pay process last month. Looking at the bill, I noticed it does not say "Auto Pay Processing Date" like the rest of my bills.
So today I got my next months bill and it is showing a past due amount for last months bill and there is a notice on the bill that says "balance forward is PAST DUE and subject to cut off".
So I called the utility customer service for the 5th time and asked what is going on and why did it not charge my auto-pay. At this point, my only concern is that I don't want my power/water turned off. "Cathy" told me that the whole bill will get auto-pay on the 19th of this month for the entire amount. I told her she could charge the whole amount right now as far as I am concerned because I just don't want my power/water turned off. She assured me that is not needed and that it will go through on the 19th and that I don't need to worry about it getting turned off.
So, should I be worried that they will shutoff my power/water sometime between now and the 19th because I am "past due"?