Good news is I sent this picture to Yeti and they're sending me a replacement, but I don't want to throw this away. Know any way to fix these zippers?

Try an upholstery store?

Are you in BCS?

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They will more than likely ask you to return the broken cooler

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They did not.

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Are you in BCS?

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DFW

100% correct here. I've had this happen to two RTIC coolers and neither were honored under warranty. For that reason, I won't buy another rtic soft cooler. The hard coolers are great, but yeti soft coolers win based on warranty alone.

Echoing Yeti honoring their warranty. I have a Yeti soft cooler that was a gift. The zipper came off the tracks and I was hesitant to call, because the fact that it was a gift and that the cooler was a few years old. Without hesitation, the customer service rep asked me to email pictures of the cooler to them and that they would send me a replacement. Had the new cooler in my hands in less than a week.

Yeti is awesome and they stand behind their products.

jayelbee said:

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OB has come full circle over the last 5 years.

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Probably since Yeti made a few steps to stand behind their products.

tmkbdd said:

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They will more than likely ask you to return the broken cooler.

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OK, now after another day I just got an e-mail requesting I return my defective product so you were correct! Makes sense however. Otherwise I could take multiple pictures, send to my friends and they'd all get new ones too!

agcrock2005 said:

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tmkbdd said:

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They will more than likely ask you to return the broken cooler.

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OK, now after another day I just got an e-mail requesting I return my defective product so you were correct! Makes sense however. Otherwise I could take multiple pictures, send to my friends and they'd all get new ones too!

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I had the same thing happen last week to my cooler. Yeti does stand behind their product as they should!

Best part about this is I found my Hopper 30 cooler on Craigslist for $100 about 18 months ago and now I'm getting brand new $300 cooler. I like that math. Excellent customer service and it makes me want to buy more of their stuff...which is why they probably do it!